Description
NOTE: This position is onsite and requires you to be physically present in San Francisco, Santa Barbara, or NYC.
Alpha School is transforming the possibilities of education. By combining AI-powered learning, progression based on mastery, and outstanding guides, Alpha enables students to explore profound interests while attaining remarkable academic results.
In this position, you will guide every family's experience from initial outreach through enrollment, making sure each touchpoint embodies Alpha's precision, authenticity, and high standards. You will manage everyday correspondence, organize impactful admissions events, and keep precise applicant data that supports sound decision-making.
If you excel in a dynamic, purpose-driven setting—where responsiveness, systematic thinking, and accuracy have a direct effect on family experience and enrollment success—this hybrid role combines remote flexibility with consistent in-person participation at admissions activities.
What you will be doing
Take full ownership of the admissions inbox, delivering prompt, considerate, and professional responses to prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with outstanding precision
Engage actively in all admissions events, such as information sessions, shadow visits, and community gatherings, on campus and online
Work in close collaboration with Lead Guides to arrange student shadow day schedules
Ensure admissions platforms, records, and follow-up activities remain current and accurate
What you will NOT be doing
- Shape admissions policy or make ultimate admissions decisions
- Function in a strictly administrative capacity with no family contact
- Work within a slow-moving, overly bureaucratic structure
- Prioritize relationship development without rigorous execution and follow-through
Key responsibilities
This position ensures that a smooth, high-conversion admissions process produces robust enrollment and family satisfaction at Alpha's campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Strong administrative and organizational skills; you are highly reliable and detail-oriented
- High attention to detail and experience maintaining accurate applicant records or CRM data
- Comfortable balancing remote work with in-person campus responsibilities
- Able to adapt quickly and thrive in a dynamic, mission-driven environment
- Authorized to work in the US and able to work in-person in either San Francisco; CA, Santa Barbara; CA or NYC; NY
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
Applying for a role? Here’s what to expect.
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Interview with the hiring manager.
Pass
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Accept job offer.
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