Facilities Support Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
LOCATION NOTE: This is an in-person position based at our Austin, TX campus.
A well-functioning campus feels orderly, composed, and inviting—because someone behind the scenes is making countless decisions to sustain that environment.
Nova Academy serves students and families who hold elevated expectations for their educational experience. Those expectations reach beyond classroom instruction. They surface in the clarity of family communication, the sense of security students experience, the efficiency of daily routines, and the speed with which issues are addressed. This position ensures that all of these elements function reliably, each day.
In this capacity, you hold accountability for the entire non-instructional operation of the campus. You establish trust with families by delivering clear and timely communication. You protect student safety by managing security protocols and incident response. You oversee facilities, logistics, and day-to-day operations so that staff remain focused on student outcomes. You also ensure that technology enables learning instead of disrupting it.
This is a practical, community-oriented role suited to someone who values variety, accountability, and service. If you gain energy from resolving challenges, supporting a school community, and building an environment where both students and staff succeed, this position provides substantial ownership and influence.
What you will be doing
- Cultivating strong connections with parents, students, and staff using proactive, bilingual outreach and communication
- Directing campus safety operations, including entry protocols, health response, emergency drills, record-keeping, and family notifications
- Supervising daily campus functions such as attendance tracking, transportation logistics, facility maintenance support, and general office management
- Facilitating onboarding and orientation for new personnel to promote seamless integration into campus procedures and culture
- Administering student devices and campus technology, acting as the primary on-site technical resource and Google Administrator
What you will NOT be doing
- Delivering classroom instruction or providing academic support
- Mentoring Guides or contributing to curriculum design
- Functioning in a narrowly scoped or exclusively clerical capacity
- Working in a slow-paced, highly routine setting
- Transferring problems to others rather than seeing them through to completion
Key responsibilities
Ensure that Nova Academy functions safely, efficiently, and reliably so that students, staff, and families engage with a high-trust, professionally managed campus each day.
Candidate requirements
- Bachelor's degree (field of study not specified)
- Minimum of 1 year of experience in office coordination, facilities support, site operations, or comparable operational functions
- Competence with fundamental technology activities including device configuration, troubleshooting, and account management
- Solid written and verbal communication abilities
- Capacity to handle multiple priorities while maintaining attention to detail
- Ability to communicate fluently and professionally in both spoken Spanish and English
- Legal authorization to work in the United States without requiring visa sponsorship
- Availability to work on-site in Austin, TX, or readiness to relocate
Nice to have
- 3+ years of operational management experience
- Background serving as a Google Administrator
- Experience organizing and executing events
Applying for a role? Here’s what to expect.
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Accept job offer.
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