Enterprise Customer Success Manager

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

If you're a seasoned enterprise sales or customer success professional who excels in high-level negotiations, connects effectively with C-suite executives, and is ready to leverage AI-powered sales execution, this role offers the opportunity to drive renewals for high-value enterprise accounts—engaging directly with decision-makers and closing contracts worth millions.

Trilogy is not a conventional SaaS sales organization built on fluctuating quotas, commission structures, or excessive management layers. We are an AI-first enterprise that is transforming the way enterprise sales is executed: refining deal workflows, risk evaluation, and stakeholder management through AI-enabled insights. You will join a team that operates with speed, iterates continuously, and applies AI to remove inefficiencies—enabling you to concentrate on the activities that actually close business. Rather than chasing variable commission payouts, you'll benefit from a guaranteed compensation structure, giving you the freedom to refine your sales expertise without the uncertainty of inconsistent earnings.

This is not a passive renewals oversight role. It's a direct, execution-focused position where you will manage a renewals portfolio, pinpoint critical economic buyers, address objections head-on, and execute contract renewals with clarity and precision. You will not be managing teams or spending hours in unproductive internal meetings. Instead, you'll be actively negotiating high-stakes renewals and securing long-term customer commitment.

If you're ready to influence the evolution of AI-driven sales while managing high-impact enterprise deals, submit your application today.