Senior Customer Success Manager

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

If you're a seasoned enterprise sales or customer success professional who excels in high-stakes negotiations, connects effectively with senior executives, and is ready to embrace AI-driven sales execution, consider this opportunity. You'll take ownership of the renewals pipeline for high-value enterprise accounts, engage directly with decision-makers, and close multi-million-dollar contracts.

Trilogy isn't structured like a conventional SaaS sales organization with arbitrary targets, commission-based compensation, or excessive management layers. We operate as an AI-first organization, fundamentally transforming enterprise sales by optimizing deal execution, assessing risk, and managing stakeholder engagement through AI-powered intelligence. You'll join a team that operates with speed, iterates continuously, and applies AI to remove inefficiencies—enabling you to concentrate on the activities that actually drive deal closure. Rather than pursuing commission-based earnings, you'll benefit from a guaranteed compensation structure, giving you the freedom to refine your sales expertise without the uncertainty of variable income.

This isn't a passive renewals oversight role. It's a hands-on, execution-focused position where you'll manage a renewals pipeline, pinpoint key economic buyers, address objections head-on, and execute contract renewals with accuracy. You won't be managing a team or sitting through endless internal meetings. You'll operate on the front lines, negotiating high-value renewals and ensuring sustained customer retention.

If you're interested in influencing the future of AI-powered sales while managing high-impact deals, submit your application now!