Engenheiro de Suporte Técnico

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support ecosystems face mounting complexity as demands from schools, students, and families escalate. Schools require immediate, AI-powered responses spanning learning platforms, SIS infrastructure, devices, and operational workflows. Yet most organizations remain trapped in disconnected tools, manual escalation chains, and fragile systems that collapse under operational pressure.

We address this challenge through a fundamentally reimagined approach: AI-enhanced "cyborg" agents positioned at the core of a living educational environment. In this position, you will define how the system evolves. Each resolution strengthens future automation, each root cause investigation informs process design and governance, and each anomaly you decode improves outcomes for thousands of learners and teaching professionals.

This is direct, production-grade troubleshooting within a service context. You will analyze unclear, multi-party failures spanning learning tools, SIS architectures, identity frameworks, network infrastructure, and operational procedures; apply AI to formulate hypotheses, execute tests, and expedite resolution strategies; capture the human logic that instructs both technology and colleagues; and proactively surface patterns that convert isolated interventions into sustainable, organization-wide enhancements.

This is not routine ticket sorting, procedural adherence, or "forward and hold." If you excel when documentation is sparse, when issues cross engineering, operations, and curriculum boundaries, and when you can transition from technical diagnosis to stakeholder coordination without compromising precision, this role will align naturally with your strengths.