Ingeniero de Soporte Técnico

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support organizations face mounting complexity as schools, students, and families demand higher levels of service. Today's institutions require immediate, AI-powered responses spanning learning platforms, student information systems, hardware infrastructure, and operational processes. Yet most teams remain constrained by disconnected tools, manual handoffs, and fragile workflows that collapse under operational pressure.

We address this challenge through a radically different approach: AI-enhanced "cyborg" operators positioned at the heart of a functioning educational environment. In this position, you will influence how the platform evolves. Each resolution strengthens future automation capabilities, each root cause investigation shapes process and governance, and each unusual scenario you decode improves outcomes for thousands of learners and teaching professionals.

This position demands production-grade, hands-on troubleshooting within a service context. You will investigate unclear, multi-party breakdowns across educational applications, student information platforms, authentication infrastructure, network systems, and operational procedures; use AI to generate hypotheses, validate theories, and expedite resolution workflows; capture the human logic that instructs both technology and colleagues; and systematically detect trends that convert isolated fixes into lasting, organization-wide enhancements.

This is not about sorting tickets, following playbooks, or delegating issues upward. If you excel when documentation is sparse, when challenges cross engineering, operations, and pedagogy, and when you transition seamlessly from technical diagnosis to stakeholder coordination without sacrificing precision, this role will be a natural fit.