Description
LOCATION NOTE: This position requires in-person work at one of our campus locations.
Most schools hide operational functions behind closed doors, endless meetings, and bureaucratic layers. Alpha takes a different approach. This role puts you at the center of campus life each day: welcoming families, resolving device problems, managing arrival logistics, supporting anxious parents, coordinating with vendors, and ensuring the campus embodies safety, professionalism, and Alpha's identity.
We need someone who can balance warmth with firmness, maintain organization without becoming process-bound, and demonstrate confidence while staying grounded in the work. You will manage nearly every non-instructional function: family communication, attendance systems, campus security, facilities oversight, meal coordination, technology devices, event execution, and the minor issues that escalate quickly without decisive action.
You will not operate within a large on-site team. You will receive playbooks, remote assistance, and established standards, but success requires rapid learning, resourcefulness, and sound real-time decision-making. The payoff is becoming the reliable presence that families trust, guides depend on, and students approach when they need help.
If you are seeking a front-facing school operations position where service quality, sound judgment, clear communication, and personal accountability define daily success, submit your application now.
What you will be doing
- Serve as the primary, dependable contact for parents, students, staff, and campus visitors, delivering clear, composed, and prompt communication.
- Manage the daily rhythm of campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, meal logistics, campus presentation, event support, and facilities maintenance follow-through.
- Address campus safety and student welfare matters, including entry control, emergency drills, health situations, incident documentation, and family notifications.
- Oversee student technology devices and essential campus IT functions, including device configuration, account assistance, technical troubleshooting, data backup, repair coordination, and escalation to remote technical support.
- Cultivate collaborative relationships with Guides, service providers, and families by prioritizing helpfulness while upholding operational standards.
What you will NOT be doing
- Working from a secluded office while others manage parent and student interactions.
- Delivering classroom instruction, mentoring Guides, or developing educational content.
- Deferring every decision to supervisors before taking action.
- Conducting operations through excessive meeting structures when the campus requires immediate resolution.
- Delegating facilities, devices, vendor management, or meal coordination as outside your scope.
Key responsibilities
Deliver a secure, efficient, and inviting campus environment that builds daily trust with students, parents, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Austin, TX; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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