Family Engagement Coordinator

$75,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($37.5 USD/hour)

• Oversee the admissions inbox, delivering prompt, clear, and professional responses to prospective families
• Shepherd families through each stage of the admissions process with reliable follow-up and clearly defined next steps
• Facilitate and implement admissions events, such as information sessions, shadow days, and community gatherings
• Collaborate with campus teams to arrange student visits and deliver a smooth, welcoming experience
• Keep admissions records current and accurate, monitoring all applications and follow-up activities

• Working exclusively in administrative tasks with no direct family engagement
• Functioning within a slow-moving or overly bureaucratic system
• Concentrating solely on messaging without robust execution and accountability
• Developing admissions strategy or making final decisions on enrollment

Deliver a clear, responsive, and meticulously executed admissions experience that drives enrollment strength and positive family outcomes.

• 2+ years of customer-facing or operations-focused experience
• Strong written and verbal communication skills
• High attention to detail and experience managing records or CRM systems
• Ability to stay organized while managing multiple priorities
• Comfortable balancing remote work with in-person event responsibilities
• Authorized to work in the US and able to attend in-person campus events

• Experience in admissions, education, or enrollment operations
• Background supporting events or high-touch customer experiences
• Experience working in fast-paced, evolving environments
• Appreciation for outdoor, experiential, or non-traditional learning models, with the ability to communicate that value naturally to families