Family Office Relationship Manager

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

• Assuming full responsibility for the entire pipeline of qualified prospective families — every inquiry, whether generated inbound, sourced at events, or introduced through referral, evolves into a substantive relationship centered on you. Consistent calls, deliberate follow-through, and serving as the individual who either possesses the answer to any inquiry, large or minor, or secures it promptly.
• Organizing events that convene prospective and current families, ranging from larger informational sessions to more exclusive dinners and receptions.
• Shepherding families through the application and due diligence process — articulating the school's model, the guarantee, and the trajectory, and guiding them from curiosity to enrollment without resorting to high-pressure tactics.
• Maintaining active engagement with every family in the ecosystem — those deliberating, those enrolled, and those whose additional children will follow. Proactive outreach, ensuring families receive communication from you before they need to initiate contact.
• Serving as the primary human representative of Founders School for these families, and constructing the repeatable relationship-and-enrollment framework that enables the program to operate and expand.
• Collaborating directly with the school leadership who manage the highest-tier conversations initially while you establish the operational infrastructure beneath.

Similar to a fund, the calendar follows two distinct rhythms: an active cycle in which you cultivate relationships with prospective families and advance them toward commitment, and a stewardship cycle in which you keep enrolled families engaged, proactively informed, and satisfied enough to renew their confidence and introduce others.

• Selling. There is no commission structure, no quota requirement, and no aggressive closing. If a family experiences pressure at any point, we have not succeeded. You are not a sales representative; you are the individual they rely upon most in this decision.
• Administering scarcity. Traditional admissions centers on declining applicants at institutions with 4% acceptance rates. We are creating something new and persuading exceptional families to invest in it.
• Transferring families to others and stepping away. The relationship does not conclude at the deposit — it marks the start of a multi-year relationship you continue to own.
• Becoming overwhelmed by logistics. Scheduling, documentation, and enrollment administration are managed by operations. Your focus remains on families.

At 6 months, you assume full ownership of the prospective NYC family pipeline — each family maintains a substantive relationship with you, and the heads of school are no longer constrained by relationship management below the highest tier. The Fall 2027 cohort's families have been individually guided from initial interest through enrollment, every enrolled family benefits from a proactive communication cadence, and you have developed the initial iteration of the messaging framework and family-relationship methodology that does not currently exist.

At 12 months, the NYC enrollment process operates through you as a system, not an improvisation — you can articulate the pipeline status, conversion metrics, and the condition of every family relationship at any moment. Enrolled families are renewing their trust and introducing others; retention and referral outcomes are directly attributable to your efforts.

As the program expands toward 1,000 students across multiple cities, you will establish and oversee the enrollment team reporting to you — recruiting, developing, and defining the family experience across all campuses. You are positioned at the foundational stage of the function that will determine whether Founders School attracts the appropriate families to fill its enrollment.

• You are authentically comfortable and proficient in cultivating relationships with high-net-worth individuals. You have accomplished this in a previous capacity — investor relations, private wealth management, private-client sales, luxury hospitality at the Four Seasons / Aman caliber, high-end real estate, or comparable — and you can engage effectively with someone whose net worth reaches a billion dollars, interpret their idiosyncrasies, and position yourself as a peer rather than a subordinate. This is non-negotiable.
• You are relationship-oriented, not transaction-oriented. You would find a hard-sell, commission-focused culture uncomfortable, and you are driven by constructing something enduring and exceptional rather than inflating a metric.
• You possess sufficient organization and initiative to manage a pipeline entirely independently. Nothing is overlooked, and no family experiences neglect after they commit.
• You are currently located in or willing to relocate to New York, NY within 60 days.
• You are legally authorized to work in the United States.

• Investor-relations or relationship-management experience at a fund — the most comparable parallel to this position. This explicitly includes capable individuals who have experienced burnout from the fundraising cycle and wish to apply the same competencies to something substantive.
• An established network within, or credibility among, NYC high-net-worth families.
• Authentic conviction in the mission — that entrepreneurship constitutes a superior education to the conventional route — and enthusiasm to communicate that narrative.