Process Automation Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You are not looking to "support operations." You want to own the operational engine that allows a rapidly scaling education platform to launch new schools without breaking billing, data integrity, or day-one access. If you enjoy transforming chaotic, manual workflows into clean, self-running systems, this is for you. If you prefer a narrow role where you only execute predefined playbooks, this position will not be a fit.
2 Hour Learning is demonstrating that school can function differently. Using an AI tutor and individualized learning, students achieve mastery of core academics in just two hours daily, with outcomes that rank students in the top 1–2% nationally. Behind that result is a challenging operational reality: new schools must be onboarded quickly, invoiced accurately, and reported on reliably, across multiple systems and varied launch schedules.
In this position, you will own the full lifecycle of school onboarding operations (SIS configuration, rostering, credential management, testing coordination, platform launch readiness). You will manage billing and accounts receivable through platforms like NetSuite and Stripe. You will also construct automated data pipelines and weekly executive reporting by integrating tools such as SIS, HubSpot, and financial systems. Your differentiator is automation: you will leverage AI and tools like Python, Apps Script, Zapier, or Make to eliminate repetitive manual tasks.
If you want quantifiable ownership, direct external customer interaction, and the authority to automate everything that should not require human intervention, apply.
What you will be doing
- Manage the complete onboarding process for new schools, including SIS setup, rostering, credential provisioning, testing configuration (MAP/NWEA), and launch preparation
- Own the full invoicing and accounts receivable cycle, including payment link generation, invoice scheduling, reconciliation, and tracking of outstanding balances
- Design and maintain automated reporting pipelines that pull data from SIS, HubSpot, NetSuite, and other operational systems into consolidated weekly leadership reports
- Create and deploy automation workflows using AI and tools like Python, Apps Script, Zapier, or Make to remove recurring manual operational tasks
- Coordinate daily with school partners, finance teams, and internal stakeholders to resolve issues and ensure launches, billing, and reporting remain on schedule
What you will NOT be doing
- Manually reconstructing the same reports each week
- Serving as a project coordinator without genuine operational accountability for results
- Handling operations that are purely internal while someone else manages the actual school-facing responsibilities
- Scaling your workload by layering on more manual tasks rather than building automation into the process
Key responsibilities
This role ensures new schools can be onboarded, billed, and operated at scale through automated, dependable, and repeatable operations and reporting systems.
Candidate requirements
- Ability to work full-time remotely with at least 6 hours overlap with US business hours on weekdays
- Experience managing client, customer, or partner onboarding workflows that span multiple steps and systems
- Experience generating invoices and overseeing billing and accounts receivable processes
- Experience creating automated reports or data pipelines using spreadsheets, scripts, and/or analytics tools
- Demonstrated active use of AI tools to automate or accelerate operational work
- Strong written communication skills for coordinating with external partners and internal teams
Nice to have
- Experience working with HubSpot, NetSuite, and/or Stripe in an operations, billing, or reporting capacity
- Experience integrating data across systems (CRM, SIS, billing) to produce operational dashboards
- Comfort coordinating testing setup workflows (MAP/NWEA) as part of school or program onboarding
Applying for a role? Here’s what to expect.
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