IT Operations Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You are not interested in managing tickets all day. You want to take charge of the infrastructure that keeps an organization operational. If you have managed endpoint fleets, controlled SaaS access, and handled procurement under real deadlines, this position will feel like a promotion. If you favor slow-moving IT environments where nothing evolves and launch schedules are not your concern, this is not the right fit.
2 Hour Learning is expanding a new K-12 model driven by AI-powered personalized learning. As campuses open at a consistent pace, the distinction between "prepared" and "unprepared" frequently comes down to fundamental operational execution: the correct devices, provisioned and enrolled; the correct SaaS licenses, activated and distributed; the correct communication tools, configured and validated.
In this position, you will manage device procurement from Dell, HP, Apple, and Lenovo; oversee MDM (mobile device management) and provisioning processes; handle SaaS accounts and renewals spanning 14+ platforms; and carry out the campus technology onboarding playbook (including Google Voice, Zoom Phone, and Zoom Rooms). You will record what succeeds, refine the SOPs, and leverage AI tools to automate recurring tasks.
If you seek clear ownership, quantifiable results, and the momentum of an expanding school network, we want to hear from you.
What you will be doing
- Manage complete device procurement from Dell, HP, Apple, and Lenovo, monitoring lead times and shipment schedules so campuses receive necessary equipment ahead of launch dates
- Provision, image, enroll, and manage the lifecycle of student and staff devices via an MDM platform, maintaining accurate asset records across all campuses
- Oversee SaaS accounts, permissions, and licenses spanning 14+ platforms, anticipating utilization thresholds and renewal deadlines to avoid access interruptions
- Implement the new-campus technology onboarding playbook, preparing devices, provisioning systems, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to day one
- Create and maintain SOPs, runbooks, and launch checklists, refining them with each campus onboarding and automating repetitive processes using AI tools
What you will NOT be doing
- Spending your time as a queue-driven helpdesk agent measured by ticket throughput
- Architecting long-term IT infrastructure or engaging in strategic discussions while launches fall behind
- Managing ad-hoc purchases without inventory tracking, vendor management, or documented specifications
- Relying on others to document processes (you will ensure launches are repeatable, not memory-dependent)
Key responsibilities
This role ensures that every campus launches and operates on schedule because devices, SaaS access, and launch technology systems are completely provisioned and functional before day one.
Candidate requirements
- Currently based in the United States and authorized to work in the US without visa sponsorship
- Willing and able to travel periodically to US campuses
- Experience managing an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
- Direct experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience managing SaaS platforms, including account provisioning, permissions management, and license management
- Experience managing hardware procurement and delivery logistics and/or operating asset tracking workflows
- Proof of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
- Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows
Nice to have
- Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be coordinated across locations
- Proven ability to build simple automations that minimize manual provisioning and reporting tasks
- Experience configuring or managing communication tools such as Google Voice, Zoom Phone, or Zoom Rooms
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