Technology Operations Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
You are not interested in spending your time managing support tickets. You want to take charge of the infrastructure that keeps an organization operational. If you have managed endpoint fleets, SaaS provisioning, and procurement under real launch pressure, this position represents a meaningful advancement. If you are comfortable in environments where IT moves slowly, change is minimal, and deadlines belong to others, this opportunity will not be a good match.
2 Hour Learning is expanding a new approach to K-12 education powered by AI-driven personalized learning. As new campuses open on a predictable timeline, the gap between "prepared" and "unprepared" frequently comes down to fundamental operational execution: correct devices, provisioned and enrolled; correct SaaS licenses, activated and assigned; correct communication tools, configured and validated.
In this position, you will manage device procurement across Dell, HP, Apple, and Lenovo; oversee MDM (mobile device management) and provisioning processes; handle SaaS accounts and renewals across 14+ platforms; and deliver the campus technology onboarding playbook (including Google Voice, Zoom Phone, and Zoom Rooms). You will capture what succeeds, refine the SOPs, and leverage AI tools to automate routine tasks.
If you seek direct ownership, quantifiable results, and the momentum of an expanding school network, we want to speak with you.
What you will be doing
- Manage complete device procurement across Dell, HP, Apple, and Lenovo, monitoring lead times and shipments so campuses receive required hardware ahead of launch dates
- Provision, image, enroll, and manage the full lifecycle of student and staff devices via an MDM platform, maintaining precise asset records across all campuses
- Oversee SaaS accounts, permissions, and licenses across 14+ platforms, anticipating utilization thresholds and renewal timelines to eliminate access disruptions
- Deliver the new-campus technology onboarding playbook, staging devices, provisioning systems, and configuring Google Voice, Zoom Phone, and Zoom Rooms prior to opening day
- Develop and maintain SOPs, runbooks, and launch checklists, refining them with each campus onboarding cycle and automating repetitive tasks using AI tools
What you will NOT be doing
- Operating as a queue-driven helpdesk technician evaluated primarily on ticket throughput
- Designing multi-year IT architecture or engaging in strategic discussions while launch deadlines are missed
- Managing ad-hoc purchasing without inventory tracking, vendor management, or specification documentation
- Depending on others to document processes (you will ensure launches are repeatable, not reliant on institutional memory)
Key responsibilities
This position ensures that every campus launches and operates on time because devices, SaaS access, and launch technology systems are completely provisioned and operational before opening day.
Candidate requirements
- Currently based in the United States and authorized to work in the US without requiring visa sponsorship
- Willing and able to travel periodically to US campuses
- Experience managing an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
- Practical experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience managing SaaS platforms, including account provisioning, permissions management, and license management
- Experience coordinating hardware procurement and delivery logistics and/or operating asset tracking workflows
- Demonstrated ability creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
- Proven use of AI tools to troubleshoot technical issues or automate repetitive operational workflows
Nice to have
- Experience supporting a distributed, multi-site environment where inventory, spares, and repairs require management across locations
- Solid history of building straightforward automations that minimize manual provisioning and reporting tasks
- Experience configuring or managing communication tools such as Google Voice, Zoom Phone, or Zoom Rooms
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