Description
Your work will serve as the first point of contact for families evaluating where to begin their child's educational journey. The emails you craft, the events you organize, and the discussions you facilitate will play a direct role in whether a family selects Alpha. This position is designed for someone who values precision, genuine connection, and reliable execution—someone who recognizes that careful attention to detail builds lasting trust.
Alpha is constructing the world's most forward-thinking school model. Our locations integrate demanding academics, technology-driven instruction, and elevated standards for students and staff alike. Admissions is the stage where this vision takes tangible form. Families require more than simple responses; they seek understanding, assurance, and proof that Alpha stands apart in meaningful ways.
In this position, you will manage the complete journey for interested families from initial contact forward. You'll address inquiries with speed and care, arrange campus tours and shadow experiences, ensure flawless record-keeping for applicants, and walk parents through Alpha's approach and fit. This is not about handling paperwork behind the scenes—you are actively influencing enrollment choices.
This is a dynamic, campus-based role suited to someone who excels at managing multiple demands without losing track of any. If precision, clear communication, and empowering families to make well-informed choices matter to you, this role offers genuine ownership and meaningful impact. If that resonates with you, we'd like to connect.
What you will be doing
- Replying to inquiries from prospective families within 24 hours using clear, warm, and Alpha-consistent language
- Organizing admissions events, campus tours, and shadow days—handling both logistics and post-visit communication
- Maintaining applicant data with full precision across CRM platforms and admissions tools
- Conducting meetings with families to clarify Alpha's educational model, respond to questions, and record key observations
- Collaborating with campus staff and admissions colleagues to ensure smooth pipeline progression
What you will NOT be doing
- Determining admissions outcomes or shaping enrollment strategy
- Delivering classroom instruction or overseeing academic content
- Using high-pressure sales methods or scripted pitches to recruit families
- Operating within an unstructured or ambiguous workflow
Key responsibilities
Build a polished, high-impact admissions journey that converts inquiry into enrollment, ensuring families feel informed, valued, and enthusiastic about joining Alpha.
Candidate requirements
- Bachelor's degree preferred but not required
- At least 2 years of experience in admissions, customer service, or a family-facing operations role
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Strong organizational skills and attention to detail across multiple concurrent workflows
- Availability to work on-site in Austin, TX, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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