Description
You are the person families will remember when choosing where to enroll their child. From initial inquiry through final commitment, you define how Alpha feels, communicates, and fulfills its commitments. This position is designed for someone who understands that speed, precision, and genuine care are not competing priorities—they are the baseline.
Alpha is reshaping the concept of school. Our campuses integrate academic excellence, technology-driven instruction, and a coherent philosophy that honors both students and their families. Admissions is where that philosophy becomes tangible. Families approach us with curiosity, doubt, and hope. Your responsibility is to transform uncertainty into confidence.
In this position, you own the admissions journey once a family expresses interest. You will answer family questions promptly and with professionalism, organize campus visits and shadow experiences, keep applicant data accurate and current, and facilitate meaningful conversations that help parents evaluate whether Alpha's approach aligns with their child's needs. This is not a background support role. You are visible, meticulous, and responsible for how families perceive and experience Alpha.
This is an on-campus, high-tempo position for someone who thrives managing competing demands without sacrificing accuracy or human connection. If you value excellence in execution, communication, and building experiences that feel effortless to those you serve, this role provides genuine ownership and measurable impact.
What you will be doing
- Answering prospective family questions within 24 hours with clear, warm, and mission-consistent messaging
- Designing and delivering admissions events, campus tours, and shadow day experiences
- Ensuring applicant records remain accurate and current in admissions platforms and CRM systems
- Conducting meetings with families to clarify Alpha's educational model, respond to concerns, and capture input
- Collaborating with campus and admissions leadership to ensure every family advances through the process
What you will NOT be doing
- Making final decisions regarding admissions or enrollment
- Delivering classroom instruction or participating in daily teaching activities
- Relying on aggressive sales techniques or scripted pitches
- Operating in a setting where standards, focus, or expectations are ambiguous
Key responsibilities
Create a trusted, high-conversion admissions journey that supports families from initial outreach to informed enrollment.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Fluent in both English and Spanish (verbal and written)
- Strong organizational skills and consistent attention to detail
- Availability to work on-campus in Miami, FL, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or parent-facing programs
- Comfort operating in fast-changing, tech-enabled environments
You will be working for
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