Head of Enrollment Operations

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Overseeing the complete enrollment pathway for prospective families, beginning with initial outreach and concluding with onboarding.
• Facilitating discovery conversations to evaluate alignment before proposing options or advising on subsequent actions.
• Coordinating 20+ concurrent family engagements across varying enrollment phases, maintaining transparent tracking of status and scheduled touchpoints.
• Directing campus visits, student shadow programs, and enrollment decision dialogues that articulate results, standards, and ideal candidate profile with clarity.
• Ensuring precise CRM and enrollment database management (HubSpot and SIS) to enable forecasting accuracy, priority setting, and experience consistency.

• Executing transactional enrollment strategies or applying aggressive conversion pressure.
• Admitting families whose values or expectations are misaligned solely to achieve enrollment targets.
• Supervising extensive teams or navigating complex hierarchical approval structures.
• Distributing responsibility for the family relationship across multiple staff members.
• Operating remotely. This position requires campus presence by design.

Own and deliver a high-integrity, selective enrollment process that successfully converts aligned families while safeguarding the credibility and academic effectiveness of the Alpha model.

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand perception (education, luxury hospitality, executive support, premium membership, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment cycle from initial engagement through onboarding completion.
• Experience concurrently stewarding 20+ client, guest, or family accounts at varying stages, supported by an organized tracking and prioritization methodology.
• Capacity to share specific examples of consultative judgment, including instances where you advised against your offering when alignment was absent.
• Professional written correspondence experience with senior leaders, high-net-worth clients, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to one of the following regions: La Jolla, CA; Los Angeles, CA; Marin County, CA; Palo Alto, CA; Piedmont, CA; San Francisco, CA; Santa Barbara, CA; Santa Monica, CA; or South Bay, CA. 
• Authorized to work in the United States without visa sponsorship.

• Background in competitive private school admissions or selective program enrollment management.
• Experience in upscale hospitality, VIP client services, or executive administrative positions.
• Track record developing or optimizing enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency leveraging data and CRM analytics to enhance enrollment quality, not merely velocity.