Description
As the Admissions Coordinator, you serve as the primary contact for families evaluating where to begin their child's education. Each message you craft, event you organize, and discussion you facilitate influences whether a family selects Alpha. This position suits someone who prioritizes accuracy, responsiveness, and authentic interpersonal engagement, recognizing that trust forms through careful execution.
Alpha is constructing one of the world's most ambitious educational models. Our schools combine demanding academics, technology-enhanced instruction, and elevated expectations for both learners and educators. The admissions function is where this vision materializes. Families seek more than data—they want clarity, assurance, and proof that Alpha distinguishes itself in substantive ways.
In this capacity, you will oversee the complete prospective family experience beginning with initial contact. You will reply with speed and care, coordinate campus tours and shadowing opportunities, ensure applicant information remains accurate, and help parents understand Alpha's approach and its fit with their aspirations. This is a prominent, relationship-centered role in which you directly affect enrollment outcomes.
This is an on-campus, high-tempo position based in Palo Alto, CA and Piedmont (East Bay), CA, suited to someone capable of juggling multiple demands with precision and attentiveness. If you value clear messaging, consistent follow-through, and supporting families in making informed decisions, this role provides substantial autonomy and influence.
What you will be doing
- Replying to prospective family inquiries within 24 hours with communication that is clear, professional, and consistent with Alpha's values
- Organizing and delivering admissions events, campus tours, and student shadow experiences—from planning through post-event follow-up
- Ensuring applicant data remains thorough and accurate across CRM systems and admissions tools
- Conducting meetings with families to clarify Alpha's educational model, respond to concerns, and gather pertinent information
- Working alongside campus and admissions teams to maintain a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions decisions or shaping enrollment policy
- Instructing classes or managing curriculum design
- Employing aggressive sales methods or scripted messaging
- Working in an unstructured or slow-paced setting
Key responsibilities
Provide a seamless, high-conversion admissions journey that converts early interest into committed enrollment, ensuring families feel well-informed, valued, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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