Description
This is the first touchpoint for families determining where their child's academic path will begin. Every email you compose, visit you schedule, and dialogue you facilitate will influence whether a family selects Alpha. The position is built for someone who prioritizes accuracy, timeliness, and authentic interpersonal engagement, and who recognizes that credibility is earned through meticulous execution.
Alpha is constructing one of the world's most forward-thinking educational frameworks. Our sites integrate demanding academics, digitally enabled instruction, and elevated expectations for both learners and educators. Admissions is where that ambition materializes. Families seek more than data—they seek transparency, assurance, and proof that Alpha differentiates itself in substantive ways.
In this capacity, you will oversee the complete journey for prospective families beginning with their initial contact. You will reply with speed and care, arrange campus visits and observation opportunities, keep applicant information current and precise, and help parents assess whether Alpha matches their objectives. This is a prominent, people-centered role in which you directly affect enrollment outcomes.
This is a dynamic, in-person position based at our Palo Alto, CA and Piedmont (East Bay), CA campuses, suited to someone capable of balancing competing demands with precision and professionalism. If you excel at transparent communication, dependable execution, and enabling families to reach well-considered decisions, this role delivers substantial autonomy and influence.
What you will be doing
- Addressing prospective family inquiries within 24 hours with clarity, professionalism, and messaging consistent with Alpha's standards
- Designing and delivering admissions programming including campus tours, visit days, and shadow experiences from planning through follow-up
- Ensuring applicant data integrity and completeness across CRM systems and admissions tools
- Conducting family consultations to articulate Alpha's approach, respond to concerns, and document relevant observations
- Partnering with campus staff and admissions team members to sustain an organized and effective enrollment process
What you will NOT be doing
- Rendering final admissions judgments or shaping enrollment guidelines
- Delivering instruction or managing academic programming
- Employing aggressive sales methods or templated messaging
- Working within an ad hoc or lethargic operational context
Key responsibilities
Create a frictionless, high-yield admissions journey that converts early interest into committed enrollment while maintaining an environment in which families feel well-informed, valued, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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