Description
As the first point of contact for families choosing where their child's education will unfold, every interaction you manage—from messages and events to conversations—will influence whether a family selects Alpha. This role requires precision, responsiveness, and authentic connection, recognizing that trust is earned through careful execution.
Alpha is constructing one of the world's most ambitious educational models. Our campuses integrate rigorous academics with technology-enabled instruction and elevated expectations for both students and staff. Admissions is where that vision becomes tangible. Families seek more than information—they seek clarity, confidence, and proof that Alpha is distinctly different in ways that matter.
You will oversee the complete prospective family experience from initial inquiry onward. Your work includes timely and thoughtful responses, coordination of campus tours and shadow visits, maintenance of precise applicant data, and guiding parents through Alpha's operations to assess fit with their objectives. This visible, relationship-centered role directly shapes enrollment outcomes.
This is an on-campus, fast-moving position based in Palo Alto, CA and Piedmont (East Bay), CA, suited for someone who handles multiple priorities with precision and intention. If you value clear communication, reliable execution, and empowering families to make informed decisions, this role provides meaningful ownership and influence.
What you will be doing
- Replying to prospective family inquiries within 24 hours with communication that is clear, professional, and consistent with Alpha's voice
- Organizing and delivering admissions events, campus tours, and student shadow experiences from planning through post-event follow-up
- Ensuring applicant records remain complete and precise across CRM systems and admissions tools
- Conducting meetings with families to clarify Alpha's approach, respond to questions, and document key information
- Partnering with campus and admissions teams to maintain an efficient and cohesive admissions process
What you will NOT be doing
- Deciding final admissions outcomes or shaping enrollment policies
- Delivering instruction or managing curriculum content
- Employing aggressive sales methods or formulaic communication scripts
- Working in an environment lacking structure or pace
Key responsibilities
Create a smooth, high-conversion admissions journey that moves families from initial curiosity to assured enrollment, ensuring they feel well-informed, valued, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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