Description
LOCATION NOTE: This is an in-person role located at one of our campuses.
Many schools hide operations behind layers of offices, meetings, and approval chains. Alpha takes a different approach. In this position, you are present and visible throughout the day: welcoming families, resolving device problems, ensuring smooth arrivals, reassuring concerned parents, managing vendor relationships, and ensuring the campus feels secure, polished, and distinctly Alpha.
This position suits someone who can balance warmth with firmness, maintain organization without relying solely on checklists, and project confidence while staying grounded in the work itself. You will manage nearly all non-instructional operations: parent outreach, attendance management, campus security, facility oversight, lunch coordination, technology devices, event execution, and the minor issues that escalate quickly without prompt attention.
You will not be supported by a large on-site operations team. Instead, you will rely on runbooks, remote assistance, and established standards—but you must learn quickly, utilize available resources effectively, and exercise sound judgment in real time. In return, you will become the reliable adult families trust, guides depend on, and students feel comfortable approaching when they need help.
If you are seeking a high-visibility school operations role where service orientation, sound judgment, clear communication, and accountability are essential every day, submit your application now.
What you will be doing
- Serve as the primary trusted contact for parents, students, staff, and visitors, maintaining clear, composed, and prompt communication.
- Oversee daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch management, campus cleanliness, event support, and facilities follow-through.
- Address safety protocols and student wellness matters, including access control, emergency drills, health incidents, documentation accuracy, and timely parent communication.
- Supervise student devices and essential campus technology, including device setup, account support, basic troubleshooting, backup procedures, repair coordination, and escalation to remote technical teams.
- Cultivate trust with Guides, vendors, and families by prioritizing helpfulness while consistently upholding standards.
What you will NOT be doing
- Working from a back office while others manage the parent and student experience.
- Delivering classroom instruction, coaching Guides, or developing curriculum.
- Waiting for managerial approval before addressing every issue that arises.
- Managing operations through multiple meetings when the campus requires a same-day resolution.
- Delegating facilities, devices, vendors, or lunch responsibilities as "someone else's job."
Key responsibilities
Deliver a safe, efficient, and welcoming campus environment that builds trust with students, parents, and staff on a daily basis.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Piedmont, CA; Palo Alto, CA; Fort Worth, TX; Keller, TX; Carrolton, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
You will be working for
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