Description
LOCATION NOTE: This is an in-person role located at one of our campuses.
Many schools conceal operations behind closed doors, layers of bureaucracy, and endless meetings. Alpha takes a different approach. In this role, you will be front and center throughout the day: welcoming families, resolving device problems, ensuring smooth arrivals and departures, reassuring concerned parents, managing vendor relationships, and creating an environment that feels secure, polished, and distinctly Alpha.
We need someone who can balance warmth with firmness, maintain organization without retreating behind procedures, and demonstrate confidence while staying grounded in the work. You will take ownership of nearly everything beyond classroom instruction: family communication, attendance tracking, campus security, building maintenance, meal coordination, technology devices, school events, and the minor issues that escalate when left unattended.
You will not be surrounded by a large on-site operations team. You will receive playbooks, remote assistance, and established protocols, but you must be capable of rapid learning, resourceful problem-solving, and sound decision-making under pressure. With time, you will become the dependable figure that families recognize, guides turn to, and students approach when they need something resolved.
If you are seeking a high-visibility school operations position where service, judgment, communication, and accountability are tested daily, submit your application now.
What you will be doing
- Serve as the primary trusted contact for parents, students, staff, and visitors, delivering clear, composed, and prompt communication.
- Take ownership of daily campus operations, including morning arrival, afternoon dismissal, attendance monitoring, transportation coordination, lunch management, campus presentation, event execution, and facilities oversight.
- Address safety and student welfare matters, including entry control, emergency drills, health situations, record-keeping, and family notifications.
- Oversee student devices and essential campus technology, including device configuration, account assistance, issue resolution, backup management, repair coordination, and escalation to remote technical support.
- Establish trust with Guides, external partners, and families by leading with helpfulness while upholding established standards.
What you will NOT be doing
- Retreating to a back office while others manage the parent and student experience.
- Delivering instruction, mentoring Guides, or developing academic content.
- Deferring to a supervisor to resolve every problem before taking action.
- Funneling operations through multiple meetings when the campus requires an immediate response.
- Viewing facilities, technology, vendors, or meals as outside your scope of responsibility.
Key responsibilities
Build a secure, efficient, and inviting campus environment that consistently earns the confidence of students, parents, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Carrollton, TX; Fort Worth, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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