Description
LOCATION NOTE: This is an in-person role based at one of our campus locations.
Many schools hide operations behind closed doors, approval chains, and administrative layers. Alpha takes the opposite approach. This role puts you front and center throughout the day: welcoming families, resolving device problems, managing smooth arrivals, reassuring concerned parents, liaising with vendors, and ensuring the campus feels secure, polished, and distinctly Alpha.
We need someone who can be approachable without sacrificing standards, systematic without retreating into processes, and self-assured without distancing themselves from hands-on work. You will manage nearly all non-instructional campus functions: family communication, attendance systems, campus security, facility operations, meal coordination, technology support, event execution, and the minor issues that escalate quickly without prompt intervention.
You will not be surrounded by a large on-site operations staff. You will have access to standard procedures, remote assistance, and established protocols, but you must learn quickly, leverage available resources, and exercise sound judgment independently. In return, you become the reliable presence families remember, the anchor Guides depend on, and the go-to person students trust when problems need solving.
If you are seeking a high-visibility school operations position where service excellence, decision-making, communication skills, and accountability are tested daily, submit your application now.
What you will be doing
- Serve as the primary, trusted contact for families, students, staff members, and campus visitors, delivering clear, composed, and prompt communication.
- Oversee all aspects of daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, meal logistics, campus upkeep, event management, and facility maintenance follow-through.
- Address safety protocols and student wellness matters, including building access, emergency drills, health-related incidents, proper documentation, and timely parent notifications.
- Administer student technology and essential campus devices, covering initial setup, account assistance, basic troubleshooting, data backups, repair coordination, and escalation to remote technical support.
- Cultivate trust with Guides, external vendors, and families by prioritizing helpfulness while upholding organizational standards.
What you will NOT be doing
- Remaining out of sight in administrative spaces while others manage parent and student interactions.
- Delivering classroom instruction, mentoring Guides, or developing academic curricula.
- Delaying action on every problem until receiving managerial approval.
- Relying on prolonged meeting cycles when the campus requires immediate resolution.
- Delegating responsibility for facilities, technology, vendor relationships, or meal services to others.
Key responsibilities
Deliver a secure, efficient, and welcoming campus environment that consistently earns the confidence of students, families, and staff members.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Austin, TX or Oklahoma City, OK — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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