Description
LOCATION NOTE: This is an in-person position based at one of our campus locations.
Many schools hide operational functions behind closed doors, lengthy meetings, and multiple approval layers. Alpha takes a different approach. This role keeps you visible throughout the day: welcoming families, resolving device problems, ensuring smooth arrivals, reassuring concerned parents, managing vendor relationships, and creating a campus environment that feels secure, polished, and distinctly Alpha.
This position is designed for someone who can be approachable without compromising standards, systematic without becoming rigid, and self-assured without distancing themselves from the work. You will oversee nearly everything beyond classroom instruction: family communication, attendance management, campus security, facility oversight, meal coordination, technology devices, event execution, and the minor issues that escalate when left unaddressed.
You will not be supported by a large on-site operations staff. You will receive operational guides, remote assistance, and established protocols, but you must learn quickly, leverage available resources, and exercise sound judgment in real time. The payoff over time is becoming the reliable presence families recognize, the support Guides depend on, and the approachable adult students turn to when something needs attention.
If you are seeking a front-facing school operations position where service orientation, sound judgment, clear communication, and ownership are essential daily, submit your application now.
What you will be doing
- Serve as the primary reliable contact for parents, students, staff, and visitors, delivering clear, composed, and prompt communication.
- Oversee daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, meal logistics, campus presentation, event management, and facility maintenance follow-through.
- Address safety protocols and student wellness matters, including building access, emergency drills, health situations, incident documentation, and parent notifications.
- Oversee student technology devices and fundamental campus IT needs, including initial setup, account assistance, basic troubleshooting, device backups, repair coordination, and escalation to remote technical support.
- Establish trust with Guides, external vendors, and families by prioritizing helpfulness while upholding established standards.
What you will NOT be doing
- Working from an isolated office while others manage the parent and student-facing experience.
- Leading classroom instruction, mentoring Guides, or developing academic curriculum.
- Deferring to management approval for every situation before taking action.
- Processing operational decisions through multiple meetings when the campus requires an immediate response.
- Delegating facilities, devices, vendor relations, or meal services as outside your scope.
Key responsibilities
Deliver a secure, efficient, and inviting campus environment that builds trust with students, parents, and staff on a daily basis.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Carrollton, TX; Fort Worth, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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