Description
LOCATION NOTE: This is an in-person role based at one of our campus locations.
Many schools isolate operations within offices, meetings, and approval hierarchies. Alpha takes a different approach. This role is front and center throughout the day: welcoming families, resolving device problems, managing smooth arrivals, reassuring concerned parents, liaising with vendors, and ensuring the facility feels secure, polished, and distinctly Alpha.
This position suits someone who can be approachable without being lenient, systematic without relying solely on procedures, and self-assured without distancing themselves from hands-on work. You will manage nearly every non-instructional aspect of campus life: family communication, attendance processes, campus security, facility management, meal coordination, technology devices, events, and the minor issues that escalate quickly without prompt intervention.
You will not be surrounded by a large on-site operations staff. You will have documented procedures, remote assistance, and established standards, but you must learn quickly, leverage available resources, and exercise sound judgment in real time. The payoff over time is becoming the reliable adult families depend on, guides trust, and students turn to when something requires resolution.
If you seek a prominent school operations position where service orientation, judgment, communication, and accountability are exercised daily, submit your application now.
What you will be doing
- Serve as the primary trusted contact for parents, students, staff, and visitors, delivering clear, composed, and prompt communication.
- Oversee daily campus operations, including arrival and dismissal procedures, attendance tracking, transportation coordination, lunch arrangements, campus presentation, event execution, and facility maintenance follow-through.
- Address safety and student welfare matters, including entry control, emergency drills, health situations, documentation requirements, and parent notifications.
- Administer student devices and fundamental campus technology, including configuration, account assistance, issue resolution, data backups, repair coordination, and escalation to remote technical support teams.
- Cultivate trust with Guides, external vendors, and families by prioritizing helpfulness while upholding established standards.
What you will NOT be doing
- Remaining behind the scenes while others manage parent and student interactions.
- Delivering classroom instruction, mentoring Guides, or developing educational content.
- Deferring every decision to a supervisor before taking action.
- Processing campus operations through multiple meeting layers when immediate resolution is needed.
- Delegating facilities, devices, vendors, or meal services as outside your scope.
Key responsibilities
Deliver a secure, efficient, and welcoming campus environment that builds confidence among students, parents, and staff each day.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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