Description
NOTE: This position is onsite and requires you to be physically present in NYC.
Alpha School is transforming the possibilities of education. Using AI-driven learning, mastery-based progression, and exceptional guides, Alpha enables students to explore profound interests while delivering extraordinary academic results.
In this position, you will guide each family from initial inquiry through enrollment, making sure that every touchpoint embodies Alpha's precision, warmth, and academic excellence. You will manage day-to-day correspondence, organize impactful admissions events, and keep detailed applicant records that support sound decision-making.
If you excel in a high-energy, purpose-driven setting—where attention to detail, responsiveness, and organization have a direct influence on family experience and enrollment success—this hybrid role combines remote flexibility with consistent in-person participation at admissions activities.
What you will be doing
Take ownership of the admissions inbox, providing prompt, considerate, and polished responses to prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with rigorous attention to accuracy
Attend all admissions events—including information sessions, shadow days, and community gatherings—whether held on campus or online
Work closely with Lead Guides to arrange student shadow day schedules
Maintain current and precise admissions records, systems, and follow-up protocols
What you will NOT be doing
- Create admissions strategy or render final enrollment decisions
- Function exclusively in a back-office capacity without direct family engagement
- Work within a sluggish, heavily bureaucratic structure
- Emphasize relationship development without delivering strong operational execution
Key responsibilities
This position ensures that a smooth, high-conversion admissions process fuels robust enrollment outcomes and family satisfaction throughout Alpha's campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Proven administrative and organizational capabilities; you are dependable and detail-focused
- High attention to detail and demonstrated experience maintaining accurate applicant records or CRM data
- Comfortable managing the balance between remote work and in-person campus duties
- Able to adapt swiftly and succeed in a dynamic, mission-driven environment
- Authorized to work in the US and able to work in-person in NYC; NY or willing to relocate
Nice to have
- Prior experience in education, enrollment management, or school operations
- Experience facilitating admissions events or high-touch onboarding workflows
- Ease working in rapidly evolving, tech-enabled settings
You will be working for
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