Director of Member Services $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Enrollment in most organizations prioritizes throughput. Here, the focus is safeguarding the model's integrity.
Alpha is developing a school model that ranks among the most forward-thinking in the world. Campuses integrate demanding academics, technology-enhanced instruction, and elevated expectations for both students and faculty. Students routinely outpace national learning benchmarks—the outcomes are measurable. Afternoons shift to deeper inquiry, independent work, and practical competencies. The approach is effective. But its success depends on partnering with families who are genuinely aligned. That's your responsibility.
You will direct the full admissions process for a campus, beginning with the application and concluding with enrollment. This is not a coordination role. You own the family experience, the clarity with which they grasp our model, and the integrity of their enrollment decision. You will evaluate compatibility, facilitate informed dialogue, and advise against enrollment when appropriate. The objective is not filling seats. The objective is mutual fit.
We welcome candidates from elite service backgrounds outside conventional education: independent schools, highly selective programs, premium hospitality, executive concierge services, exclusive membership organizations, or entrepreneurial operators who have personally stewarded high-stakes client relationships from inception to close. What counts is your capacity to execute a sophisticated, multi-phase engagement with discernment, transparency, and discipline. If your career has been defined by delivering exceptional service where credibility, care, and experience quality represent the brand promise, this role will resonate. Apply now to bring that caliber to mission-driven work.
What you will be doing
- Directing the complete enrollment experience for prospective families, from initial inquiry to final onboarding.
- Facilitating discovery conversations to evaluate alignment before offering recommendations or advancing the process.
- Overseeing 20+ concurrent family engagements across various pipeline stages, maintaining full transparency on status and next actions.
- Orchestrating campus visits, student shadow days, and decision-stage discussions that articulate outcomes, commitments, and model suitability.
- Ensuring precise CRM and enrollment data integrity (HubSpot and SIS) to enable forecasting, pipeline management, and service excellence.
What you will NOT be doing
- Deploying high-volume or coercive enrollment techniques.
- Accepting misaligned families merely to satisfy quotas.
- Overseeing a staff or operating within complex hierarchical structures.
- Distributing accountability for the family journey across multiple stakeholders.
- Performing this work from a remote location. The role requires on-campus presence.
Key responsibilities
Design and deliver a high-integrity, selective enrollment process that secures aligned families while preserving the operational excellence and academic rigor of the Alpha model.
Candidate requirements
- 3+ years providing premium, individualized service in settings where quality of experience defines institutional or brand standing (education, premium hospitality, executive services, exclusive membership programs, or owner-led client operations).
- Proven ownership of a full-cycle client, admissions, or enrollment process spanning initial engagement through final onboarding.
- Experience managing 20+ concurrent client, guest, or family engagements at varying stages, supported by a structured tracking and prioritization approach.
- Capacity to share specific instances of advisory decision-making, including occasions when you counseled against your offering due to poor fit.
- Professional communication experience with C-suite executives, affluent individuals, or discerning clientele in written formats.
- Readiness to reside in or relocate within 60 days to Park City, UT or Scottsdale, AZ.
- Work authorization in the United States without requirement for visa sponsorship.
Nice to have
- Background in admissions for selective independent schools or competitive-entry programs.
- History in premium hospitality, VIP client services, or executive support functions.
- Experience developing or optimizing enrollment workflows, service protocols, or quality standards.
- Proficiency leveraging data and CRM analytics to enhance enrollment alignment, not merely velocity.
You will be working for
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