Director of Client Relations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
While most schools focus on filling available seats, our flagship high school is redefining what families understand to be achievable during the high school years and beyond.
This position offers the chance to represent the campus that exemplifies Alpha's approach to the future of secondary education. Serving as Director of Admissions for our flagship Austin High School, you will present Alpha's distinctive learning model—designed for exceptional outcomes—to driven students and their families. You will also host media representatives, international visitors, business executives, investors, and education pioneers who visit to observe how Alpha challenges conventional high school paradigms.
Alpha high school students complete rigorous academics in three hours daily using adaptive technology, then spend the remainder of their time cultivating real-world capabilities, launching entrepreneurial projects, engaging in internships, and developing the self-sufficiency necessary for post-graduation success. As Alpha grows, our flagship campus establishes the benchmark for all subsequent schools. This position demands outstanding hospitality skills, executive-level presence, and consultative dialogue. You will support families as they navigate a critical educational choice while serving as Alpha's representative to prominent visitors worldwide. Each interaction, campus tour, and visitor engagement should persuade participants they have witnessed a profoundly superior method of preparing students for their futures.
If you are motivated by connecting with high-performing families, excel in prominent settings, and aspire to influence the evolution of education, we want to hear from you.
What you will be doing
• Lead exceptional admissions experiences through personalized campus tours, information sessions, and enrollment discussions that enable families to choose Alpha with confidence.
• Act as the flagship campus ambassador by hosting media, international delegations, corporate partners, investors, education leaders, and other prominent guests.
• Develop trusted partnerships with prospective families, guiding ambitious students and parents to understand how Alpha's approach equips graduates for outstanding college, career, and entrepreneurial success.
• Identify opportunities to enhance every element of the flagship admissions journey, refining processes and establishing scalable best practices for the broader network.
• Collaborate closely with campus leadership, marketing, and admissions colleagues to ensure every visitor interaction embodies Alpha's dedication to excellence.
What you will NOT be doing
• Handling application processing at a desk with limited personal engagement. This role is prominent and relationship-focused.
• Adhering to inflexible tour formats or transactional enrollment methods. Each family and visitor requires a considered, individualized experience.
• Dedicating your time to administrative tasks rather than connecting with prospective families and distinguished visitors.
• Representing a single campus only. Your contributions will shape the admissions benchmark for Alpha's growing network.
Key responsibilities
Design and deliver exceptional admissions and visitor experiences that position Alpha's flagship campus as the benchmark for educational excellence, driving enrollment while demonstrating the future of learning to families and influential guests worldwide.
Candidate requirements
• 5+ years providing premium, personalized service in settings where service quality directly influences brand reputation (education, luxury hospitality, premium membership, high-value services, or owner-operated businesses).
• Proven ownership of a complete admissions, enrollment, or consultative client process, encompassing application, needs assessment, solution presentation, commitment, and onboarding.
• Proven ownership of enrollment growth or a comparable high-value customer-acquisition objective, including proactive lead generation, local market or community partnership development, and measurable conversion or growth results.
• Experience managing multiple concurrent prospective clients or families across different pipeline stages using a CRM, database, or other documented tracking system.
• Capacity to provide specific examples of consultative decision-making, including instances where you recommended against your product or service when it did not fit the client's needs.
• Experience delivering in-person tours, presentations, consultations, or hosted experiences for prospective families, senior executives, VIP clients, or other high-profile visitors.
• Experience creating professional written communications for executives, high-net-worth clients, or other senior stakeholders.
• Willingness to live in or relocate within 60 days to Austin, TX.
• Authorized to work in the United States without visa sponsorship.
Nice to have
• Experience leading admissions, enrollment, guest experience, or customer success functions in a high-growth organization.
• Experience hosting executive-level visitors, media, VIP clients, or public-facing events.
• Experience enhancing customer or visitor journeys through data analysis, feedback, and continuous improvement.
• Familiarity with CRM systems and admissions or customer relationship platforms.
You will be working for
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