Director of Client Services

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Lead personalized tours, information sessions, and enrollment discussions that deliver exceptional admissions experiences, enabling families to choose Alpha with confidence.

• Function as the flagship campus ambassador for Alpha, welcoming media, international delegations, corporate partners, investors, education leaders, and other high-profile visitors.

• Develop trusted relationships with prospective families by understanding their objectives and illustrating how Alpha's approach enables students to achieve their full potential.

• Identify opportunities to enhance every touchpoint and establish scalable best practices, continuously refining the flagship admissions experience.

• Collaborate closely with campus leadership, marketing, and admissions teams to ensure all visitor experiences reflect Alpha's standard of excellence.

• Processing applications at a desk with limited interaction. This position is highly visible and relationship-focused.

• Adhering to rigid tour scripts or transactional enrollment methods. Every family and visitor requires a personalized, thoughtful experience.

• Dedicating your time to administrative paperwork rather than engaging with prospective families and distinguished guests.

• Representing a single campus. Your contributions will help define the admissions benchmark for Alpha's growing network.

Design exceptional admissions and visitor experiences that position Alpha's flagship campus as the benchmark for educational excellence, driving enrollment while demonstrating the future of learning to families and influential visitors worldwide.

• 5+ years providing premium, personalized service in settings where service quality directly affects brand reputation (education, luxury hospitality, premium membership, high-value services, or owner-operated businesses).

• Proven ownership of a complete admissions, enrollment, or consultative client journey, encompassing application, needs assessment, solution presentation, commitment, and onboarding.

• Proven ownership of enrollment growth or a comparable high-value customer-acquisition objective, including proactive lead generation, local market or community partnership development, and measurable conversion or growth results.

• Experience managing multiple concurrent prospective clients or families across various pipeline stages using a CRM, database, or other documented tracking system.

• Ability to offer concrete examples of consultative decision-making, including instances where you recommended against your product or service when it was not the appropriate fit.

• Experience leading in-person tours, presentations, consultations, or hosted experiences for prospective families, senior executives, VIP clients, or other distinguished visitors.

• Experience creating professional written communications for executives, high-net-worth clients, or other senior stakeholders.

• Willingness to live in or relocate within 60 days to Austin, TX.

• Authorized to work in the United States without visa sponsorship.

• Experience leading admissions, enrollment, guest experience, or customer success functions in a high-growth organization.

• Experience welcoming executive-level visitors, media, VIP clients, or managing public-facing events.

• Experience enhancing customer or visitor journeys through data, feedback, and continuous improvement.

• Familiarity with CRM systems and admissions or customer relationship platforms.