Description
You deliver complete customer solutions, not isolated components that might never see production. You thrive in the challenging middle ground: ambiguous requirements, complex APIs, structured content, authentication workflows, migration scripts, and the satisfaction of enabling a customer to execute their full workflow. If you prefer narrowly defined tasks with minimal customer interaction, this role is not for you.
Quark supports enterprise teams in managing intricate content workflows. In this position, you will convert customer requirements into dependable implementations on the Quark platform: system configurations, REST API integrations, webhooks, SSO/SAML setups, XML/XSLT transformations, migrations, and workflow automation. The work is both technical and customer-facing, with a focus on tangible outcomes. A compelling demonstration is insufficient. The solution must function under real-world conditions, pass acceptance testing, and be documented clearly enough for others to maintain.
AI is integrated into how this work is accomplished. You will leverage tools like Claude Code or Cursor to accelerate delivery, and you will develop practical AI agents, Skill files, or comparable automation assets that eliminate repetitive tasks. Over time, your contribution will evolve from executing individual implementations to establishing reusable delivery frameworks that accelerate future customer onboarding and improve reliability.
If you seek hands-on integration work where AI, structured content, and customer outcomes converge, apply now.
What you will be doing
- Convert customer requirements into technical implementation plans, acceptance criteria, and actionable delivery tasks
- Configure Quark workflows, structured content models, business rules, integrations, and external data-source connections
- Build and validate REST API, webhook, SSO/SAML, XML/XSLT, migration, and scripting-based automation deliverables
- Troubleshoot implementation issues by examining logs, payloads, authentication workflows, transformations, and configuration dependencies
- Produce clear runbooks, handover documentation, and walkthroughs that enable customers to operate the delivered solution
What you will NOT be doing
- Developing unrelated core product features without a direct customer implementation objective
- Proceeding from ambiguous tickets without clarifying requirements, constraints, and acceptance criteria
- Implementing temporary workarounds without root-cause analysis, validation, and reusable documentation
- Delivering generic training materials that leave customers reliant on undocumented institutional knowledge
- Delaying weeks to refine a solution before demonstrating tested working progress
Key responsibilities
Deliver dependable Quark customer implementations that integrate systems, content workflows, and users to achieve measurable customer value.
Candidate requirements
- At least 3 years of hands-on software engineering, systems integration, implementation, or technical consulting experience
- Experience building or troubleshooting REST API and webhook integrations
- Working knowledge of authentication concepts such as SSO or SAML
- Practical proficiency with XML and XSLT or an equivalent structured-data transformation technology
- Proficiency in at least one scripting or programming language used for migration, automation, or workflow implementation
- Regular practical use of AI developer tools such as Claude Code or Cursor
- Experience building at least one useful AI agent, Skill file, agent definition, or equivalent automation artifact
- Fluent in written and spoken English for customer discovery, requirements clarification, and technical handover
- Availability for at least 4 hours per day overlapping with business hours for US customers and 4 hours for Europe.
Nice to have
- Experience with content management, publishing platforms, or structured content workflows
- Experience creating customer-facing technical documentation, runbooks, or implementation handover materials
- Experience converting ambiguous customer requirements into end-to-end integrations, migrations, or workflow automations
You will be working for
Applying for a role? Here’s what to expect.
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Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Pass proctored test.
Accept job offer.
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