Description
NOTE: This position is onsite and requires you to be physically present in NYC.
Alpha School is transforming the landscape of education. By combining AI-powered learning, progression based on mastery, and outstanding guides, Alpha enables students to explore their passions deeply while reaching remarkable academic results.
In this position, you will guide every family's experience from initial inquiry through enrollment, making sure each touchpoint embodies Alpha's precision, authenticity, and high standards. You will manage day-to-day communications, organize impactful admissions events, and keep applicant data precise to support sound decision-making.
If you excel in a dynamic, purpose-driven setting—where responsiveness, structure, and accuracy have a direct influence on family experience and enrollment success—this hybrid role combines remote flexibility with consistent in-person participation at admissions activities.
What you will be doing
Manage and respond to the admissions inbox, delivering timely, considerate, and professional correspondence with prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with meticulous attention to accuracy
Attend all admissions events, including information sessions, shadow days, and community gatherings, whether on campus or online
- Shape admissions policy or make final enrollment decisions
- Function in a strictly administrative role with no direct family contact
- Work within a slow-moving, heavily bureaucratic system
- Prioritize relationship-building alone without disciplined execution and follow-through
Key responsibilities
This role ensures that a smooth, high-conversion admissions process supports robust enrollment outcomes and family satisfaction across all Alpha campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Strong administrative and organizational capabilities; you are dependable and detail-focused
- High attention to detail and proven experience managing accurate applicant records or CRM data
- Comfortable managing both remote work and in-person campus duties
- Able to adapt quickly and succeed in a fast-paced, mission-driven setting
- Authorized to work in the US and available to work in-person in NYC; based in NY or willing to relocate
Nice to have
- Experience in education, enrollment management, or school operations
- Background facilitating admissions events or high-touch onboarding journeys
- Familiarity with rapidly evolving, technology-enabled work environments
You will be working for
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