VP of Campus Operations
$200,000 USD/year ^{Pay is set based on global value, not the local market.

Most roles = hourly rate x 40 hrs x 50 weeks}($100 USD/hour)

VP of Campus Operations $200,000 USD/year ($100 USD/hour)

Hybrid location

Description

You walk a site and instantly see what's off — the loose ceiling tile no one logged, the HVAC return that's been whining for a week, the landscaping vendor who skipped half the punch list and still invoiced in full. You don't wait for a customer to complain. You close the loop before anyone notices it was open.

That instinct is the job. Alpha operates premium K–12 campuses where families pay for an environment that is safe, consistent, and tour-ready every single day — not just on event days. You'll own that standard across the Northeast: Manhattan as your primary campus, with regular travel to schools in CT, MA, and PA. Your work is the difference between a campus that feels premium and one that quietly degrades between executive visits.

The first year is heavy on standards-setting and vendor cleanup — codifying what "ready" looks like, building the audit cadence, replacing vendors who don't perform, and getting Campus Coordinators and Site Specialists onto a repeatable operating rhythm. As the region adds schools and your playbook stabilizes, the role shifts toward steady-state regional leadership: you become the operator the network leans on when a new campus opens, an emergency hits, or a standard needs to be rewritten.

This is a field role. If you want to manage from a dashboard, this is not for you. If you want direct ownership of whether 25+ schools feel premium every day — and the authority to make that happen — keep reading.

What you will be doing

Conducting recurring on-site audits across Northeast campuses against documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and translating findings into verified corrective actions
Triaging facilities issues and emergencies, coordinating vendors, and closing tickets only after problems are verified fixed (urgent <24 hours, routine <1 week)
Managing local vendor performance against SLAs, replacing vendors who miss repeatedly, renegotiating scopes, and holding hard accountability conversations on quality and cost
Driving a weekly operating rhythm with Campus Coordinators and Site Specialists so each campus runs the same routines, not heroics
Leading major campus upgrades (HVAC refreshes, decor refreshes, landscaping, AV/networking) on schedule and on budget, with minimal disruption to students
Codifying global standards and AI-enabled procurement playbooks (using ticketing systems, IoT/predictive maintenance dashboards, and centralized sourcing) so every campus opens and operates consistently
Producing crisp weekly written reporting on regional quality, vendor performance, escalations, and CapEx variance

What you will NOT be doing

Managing from a dashboard — this role requires regular physical presence at Manhattan and 20–40% travel to regional sites (CT, MA, PA)
Designing new campuses from scratch or owning ground-up construction delivery — capital expansion sits with another team
Setting enterprise-wide procurement strategy in isolation from the field — your standards are earned from walking the sites
Inheriting clean reporting lines and formal authority over every person whose work you depend on — you'll drive accountability through clarity, written follow-up, and refusal to accept vague vendor timelines
Accepting "tour-ready only when leadership visits" as normal — recurring issues get root-caused, not re-ticketed
Reactive firefighting as a default mode — the audit cadence and predictive maintenance dashboards exist so you catch failures before they become complaints

Key responsibilities

Keep every campus in the Northeast region safe, premium, and tour-ready every day.

Candidate requirements

Based in New York City or within a commutable distance, willing to operate primarily out of the Manhattan campus with 20–40% regional travel
Legally authorized to work in the United States without visa sponsorship
2+ years owning multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
Proven track record of holding vendor-managed services accountable for quality, cost, and SLA adherence across multiple locations
Direct experience resolving urgent facilities issues (safety, HVAC, security, cleanliness) with measurable customer-experience impact
Strong written operating cadence: issue logs, escalation notes, vendor follow-ups, weekly regional quality reports
Demonstrated use of modern operations tools (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)

Nice to have

Multi-site operations leadership in premium hospitality, luxury retail, private K–12, or healthcare networks serving high-expectation customers
Experience standing up or rehabilitating a regional operating model where the prior one relied on heroics rather than standards
Track record of replacing underperforming vendors and rebuilding a local vendor bench
Background managing capital upgrade projects (HVAC, AV/networking, landscaping, interior refreshes) in occupied, customer-facing environments
Experience working in an AI-first operating environment where playbooks, dashboards, and predictive systems do the rote work so people focus on judgment

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