Regional VP of Campus Operations - NW
$200,000 USD/year ^{Pay is set based on global value, not the local market.

Most roles = hourly rate x 40 hrs x 50 weeks}($100 USD/hour)

Not accepting applications on crossover.com at this time.

Description

You walk a site and instantly see what's off: the loose ceiling tile no one logged, the HVAC return that's been whining for a week, the landscaping vendor who skipped half the punch list and still invoiced in full. You don't wait for a customer to complain. You close the loop before anyone notices it was open.

That instinct is the job. Alpha operates premium K–12 campuses where families pay for an environment that is safe, consistent, and tour-ready every single day, not just on event days. You'll own that standard across the Northwest: the San Francisco Bay Area as your primary campus, with regular travel to schools in CA, WA, NV, UT, OR, and ID. Your work is the difference between a campus that feels premium and one that quietly degrades between executive visits.

The first year is heavy on standards-setting and vendor cleanup: codifying what "ready" looks like, building the audit cadence, replacing vendors who don't perform, and getting Campus Coordinators and Site Specialists onto a repeatable operating rhythm. As the region adds schools and your playbook stabilizes, the role shifts toward steady-state regional leadership. You become the operator the network leans on when a new campus opens, an emergency hits, or a standard needs to be rewritten.

This is a field role. If you want to manage from a dashboard, this is not for you. If you want direct ownership of whether 25+ schools feel premium every day and the authority to make that happen, keep reading.

What you will be doing

Conducting recurring on-site audits across Northwest campuses against documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness, then turning findings into verified corrective actions.
Triaging facilities issues and emergencies, coordinating vendors and campus teams, and closing tickets only after problems are verified fixed (urgent <24 hours, routine <1 week).
Managing local vendor performance against SLAs, replacing vendors who miss repeatedly, renegotiating scopes, and holding hard accountability conversations on quality and cost.
Driving a weekly operating rhythm with Campus Coordinators and Site Specialists, including crisp written reporting on regional quality, vendor performance, escalations, and CapEx variance.
Leading major campus upgrades and codifying global standards and AI-enabled procurement playbooks so every campus opens and operates consistently.

What you will NOT be doing

Managing from a dashboard. This role requires regular physical presence at the Bay Area campus and 30–50% travel to regional sites across CA, WA, NV, UT, OR, and ID.
Designing new campuses from scratch or owning ground-up construction delivery. Capital expansion sits with another team.
Setting enterprise-wide procurement strategy in isolation from the field. Your standards are earned from walking the sites.
Inheriting clean reporting lines and formal authority over every person whose work you depend on. You'll drive accountability through clarity, written follow-up, and refusal to accept vague vendor timelines.
Accepting "tour-ready only when leadership visits" as normal, or treating reactive firefighting as the default operating model.

Key responsibilities

Keep every campus in the Northwest region safe, premium, and tour-ready every day.

Candidate requirements

Based in the Northwest region (CA, WA, NV, UT, OR, or ID), with San Francisco Bay Area proximity strongly preferred, and able to spend substantial time at the Bay Area campuses with 30–50% regional travel.
Legally authorized to work in the United States without visa sponsorship.
5+ years owning multi-site facilities, regional operations, hospitality operations, retail operations, or school operations.
Proven track record of holding vendor-managed services accountable for quality, cost, and SLA adherence across multiple locations.
Direct experience resolving urgent facilities issues such as safety, HVAC, security, or cleanliness problems with measurable customer-experience impact.
Strong written operating cadence: issue logs, escalation notes, vendor follow-ups, and weekly regional quality reports.
Demonstrated use of modern operations tools, including AI-assisted planning, ticketing systems, or predictive maintenance.
Clear executive communication and the judgment to explain operational tradeoffs involving safety, premium standards, speed, vendor constraints, and cost.
A proactive leadership style that identifies issues early and drives accountability with campus teams and vendors, even without direct reporting authority.

Nice to have

Multi-site operations leadership in premium hospitality, luxury retail, private K–12, or healthcare networks serving high-expectation customers
Experience standing up or rehabilitating a regional operating model where the prior one relied on heroics rather than standards
Track record of replacing underperforming vendors and rebuilding a local vendor bench
Background managing capital upgrade projects (HVAC, AV/networking, landscaping, interior refreshes) in occupied, customer-facing environments
Experience working in an AI-first operating environment where playbooks, dashboards, and predictive systems do the rote work so people focus on judgment

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