Client Success Director
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Santa Barbara, CA; Palo Alto, CA; Piedmont, CA; Lake Forest, CA; Bethesda, MD; Austin, TX; Fort Worth, TX; or Kirkland, WA.
In-person
Flexible schedule
full-time (40 hrs/week)
Long-term role

Client Success Director   $200,000 USD/year

Description

You excel in fast-moving startup environments. You've delivered high-touch service to high-net-worth clients who demand exceptional care. You're convinced AI will transform education and enjoy defending that conviction against doubters. If any of that feels wrong, this position won't suit you.

Alpha isn't a conventional school. We're a technology company demonstrating that every child has exceptional potential. Our students complete their core curriculum in two hours daily through AI-powered applications, dedicating the remainder of their time to practical competencies: public speaking, critical reasoning, collaborative challenges, and meaningful projects. No traditional lectures. No filler assignments. Only accelerated mastery and top 1% performance nationally. Parents demand concierge-quality service. You'll advocate for this approach continuously against concerns about screen exposure, traditional schooling proponents, and "this seems too good to be real" skepticism.

During year zero and year one, this functions as an enrollment sales position. You control the complete pipeline from initial inquiry through executed enrollment agreements, managing conversion metrics and CRM systems. We won't launch a campus with fewer than 25 enrolled students. Reaching that threshold is your responsibility. You'll lead compelling information sessions, execute individual campus tours, follow up persistently, and finalize commitments. After you achieve 25 students and an admissions director arrives, your role transitions to serving as the campus's principal parent-facing executive. You'll cultivate loyalty, address concerns with white-glove attention, and convert satisfied parents into vocal champions who actively recruit others.

This is a high-accountability, high-independence position with transparent expectations. You'll operate as a lone contributor without substantial administrative infrastructure, marketing resources, or established operational guides. Strategies evolve based on evidence. Systems are emerging. You'll create them. You'll invest most of your time outside the facility (coffee conversations, lunch networking, Chamber of Commerce participation) instead of at a desk. You'll maintain visibility during morning arrival and afternoon departure. You'll participate in evening parent gatherings and occasional weekend student programming. One poorly matched family in a cohort of 25 can undermine everything, so declining wrong-fit families matters as much as enrolling compatible ones.

The payoff? You'll observe transformations most educators never witness: skeptical parents becoming passionate advocates, reserved students presenting confidently to adults, families selecting your campus over prestigious private institutions. You'll create something from scratch and own the outcomes. 

If you believe conventional schools are underserving children and a superior approach exists, this is your opportunity to demonstrate it.

HIRING FOR THESE LOCATIONS:

  • CA: Santa Barbara, Palo Alto, Piedmont (East Bay), & Lake Forest (Orange Co.)
  • MD: Bethesda
  • TX: Austin, Fort Worth (DFW)
  • WA: Kirkland (Seattle)

This is an on-site position in the cities listed above, with local travel as required. Relocation support is available for candidates with confirmed relocation plans and timeline.

What you will be doing

  • Control the enrollment sales pipeline during year 0-1, from initial inquiry through signed agreements, managing conversion targets and CRM until 25 students are enrolled
  • Lead information sessions and campus tours that convert interested parents while strategically declining misaligned families (rejecting wrong fits is as critical as accepting right ones)
  • Function as the principal point of contact for high-net-worth families investing $40K+ annually, delivering white-glove service that transforms parents into advocates
  • Establish visibility through consistent on-site presence during morning arrival (7-9am) and afternoon departure (2-4pm), while dedicating most days to external activities including coffee meetings, networking, and community partnerships
  • Advocate for Alpha's AI-driven approach to skeptical parents questioning screen time and non-traditional schooling methods
  • Mobilize parent champions by delivering exceptional experiences that inspire families to actively recruit their peers

What you will NOT be doing

  • Maintaining standard 9-5 schedules (early mornings, late afternoons, and evening programming are expected)
  • Implementing established playbooks and protocols (you'll build systems within a startup context)
  • Depending on administrative personnel, marketing departments, or enrollment assistance (you're operating independently)
  • Enrolling every applicant family (selectivity is a fundamental skill)
  • Remaining desk-bound (this position demands daily community engagement and relationship development)

Key responsibilities

Control enrollment sales during year 0-1, then transition to cultivating parent relationships that generate advocates and fuel word-of-mouth expansion.

Candidate requirements

  • Currently live within commuting distance of one of these campuses OR committed to relocating within 60 days (preference for existing local connections): Santa Barbara, CA; Palo Alto, CA; Piedmont, CA; Lake Forest, CA; Bethesda, MD; Austin, TX; Fort Worth, TX; or Kirkland, WA.
  • Legally authorized to work in the U.S. without sponsorship
  • 5+ years in a position involving work with high-net worth clients in a consultative sales or high-touch customer experience capacity (such as private school enrollment/admissions, luxury sales, hospitality, philanthropy, etc.)
  • Proven enrollment/sales funnel performance with conversion metrics you can articulate 
  • Executive presence and communication capabilities to build trust and facilitate sophisticated decision-making with affluent families 
  • Entrepreneurial self-starter comfortable operating independently in a startup environment
  • Authentic passion for AI-powered education, with confidence defending the approach to skeptical parents who question screen time and non-traditional methods
  • Availability for flexible scheduling: early mornings (7-9am), late afternoons (2-4pm), evening events (2-3x/month), and weekend activities

Nice to have

Outstanding candidates will possess at least one of the items below: 

  • Established network within the local affluent community with existing relationships
  • Private school or independent school enrollment/admissions leadership background with documented results
  • Sales, business development, or fundraising track record with high-value clients
  • Prior startup or early-stage company experience managing ambiguity and rapid evolution
  • Event planning and community organizing background creating impactful experiences
  • Real estate, development, or major gift fundraising experience engaging with UHNW individuals

Meet a successful candidate

Watch Interview
CeCe
CeCe  |  Lead Guide
United States  

Has the harsh reality of teaching in a broken system worn you down? This compassionate Lead Guide is redefining what it means to support kid...

Meet CeCe

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Chat-style
screening interview.
STEP 1

Chat-style
screening interview.

Cognitive 
aptitude test.
STEP 2

Cognitive 
aptitude test.

Prove real-world 
job skills.
STEP 3

Prove real-world 
job skills.

Interview with the hiring manager.
STEP 4

Interview with the hiring manager.

Pass
proctored test.
STEP 5

Pass
proctored test.

Accept job offer.
STEP 6

Accept job offer.

Frequently asked questions

About Crossover

Work examples

This isn't conventional schooling, and this isn't conventional parent engagement either.

At Alpha, parent advocacy isn't a support activity. It's a growth mechanism. You'll facilitate high-trust dialogues, orchestrate events that convert, and build conviction one family at a time. That requires mastering both the narrative and the framework. You'll need to understand precisely what distinguishes Alpha—and how to articulate that in ways that inspire action.

Want to examine the types of stories you'll be helping to develop and distribute? Begin here:

🎥 Why Families Leave Traditional School for Alpha
Listen directly to three Alpha dads about why they abandoned conventional education—and how Alpha's approach has transformed their children's confidence, independence, and academic progress.
👉 Watch the conversation (24 min)

📘 Alpha's Learning Model: The Science Behind 2x Results
This is the foundation you'll use to build advocacy. Comprehend the academic engine before you begin generating momentum.
👉 Read the whitepaper

🔥 Testing Is Not the Problem—Low Standards Are
Alpha doesn't avoid standardized testing. We welcome it. If you're seeking a school that sidesteps rigor or dilutes expectations, don't apply. But if you believe in establishing high standards—and supporting every student to meet them—begin here.
👉 Watch MacKenzie explain (3 min)

🎙️ Student Perspective: Rourke on Switching to Alpha
In her own voice, a 12-year-old former NYC student describes why her family relocated for Alpha, and what education feels like when it's structured for mastery, not memorization.
👉 Watch the student interview (18 min)

🎬 Inside the Classroom: 2-Hour Learning in Motion
A one-minute overview of what makes Alpha's approach effective, from AI-powered instruction to the guides who facilitate it.
👉 Quick look (1 min)

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Why Crossover

School sucks. So we’re fixing it.

The education Olympics

The education Olympics

It’s hard to qualify – on purpose. High standards mean every educator, leader and EdTech builder is at the top of their game. Students deserve it.

Salary without side gigs

Salary without side gigs

Top performers earn what they’re worth. Six-figure teaching and leadership roles aren’t fantasy here – they’re the baseline for excellence.

Skills make the grade

Skills make the grade

Skills carry more weight that resumes here. Demonstrate learning mastery, AI fluency and passion for what’s next. That’s what counts.

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