Vice President Multi-Site Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You step onto a campus and immediately notice what others miss — a ceiling tile that came loose and wasn't reported, an HVAC unit that's been making noise for days, a landscaping contractor who cut corners on the scope but billed the full amount. You don't wait for complaints to surface. You fix what's broken before it becomes visible.
That instinct defines this role. 2 Hour Learning runs high-end K–12 campuses where families expect an environment that is secure, reliable, and always ready for tours — not just polished for special occasions. You will maintain that benchmark across the Northeast: Manhattan will be your home base, with routine travel to campuses in CT, MA, and PA. Your contribution separates campuses that deliver premium quality from those that slowly deteriorate between leadership check-ins.
Year one focuses heavily on establishing standards and overhauling vendor relationships — defining what "campus-ready" means, building the inspection cadence, removing underperforming vendors, and training Campus Coordinators and Site Specialists to follow a consistent operational rhythm. As the region expands and your systems mature, the role evolves into sustained regional operations leadership: you become the go-to operator when a new site launches, a crisis emerges, or a standard requires revision.
This is a field-based position. If you prefer remote oversight from behind a screen, this isn't the right fit. If you want full ownership over whether 25+ campuses maintain premium standards daily — and the authority to drive that outcome — continue reading.
What you will be doing
- Running scheduled on-site inspections across Northeast campuses using documented standards for cleanliness, HVAC performance, safety, security, signage, landscaping, furniture condition, and tour-readiness — and ensuring findings convert into confirmed corrective actions
- Resolving facilities issues and emergencies, coordinating vendor response, and closing tickets only once repairs are field-verified (urgent issues <24 hours, standard issues <1 week)
- Overseeing local vendor performance against service-level agreements, terminating vendors who consistently underperform, renegotiating contracts, and conducting direct accountability discussions on quality and cost
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists so every campus follows the same procedures, not ad-hoc problem solving
- Executing major campus improvement projects (HVAC upgrades, interior updates, landscaping, AV/network installations) on time and on budget, with minimal impact on students
- Documenting global operational standards and AI-powered procurement playbooks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing) to ensure uniform campus launch and operation
- Delivering concise weekly written reports on regional quality metrics, vendor performance, escalations, and capital expenditure tracking
What you will NOT be doing
- Operating remotely from a dashboard — this position demands regular on-site presence at Manhattan and 20–40% travel to regional campuses (CT, MA, PA)
- Architecting new campuses from the ground up or managing ground-up construction projects — capital expansion is handled by a separate team
- Defining enterprise procurement strategy in isolation from field realities — your standards emerge from direct site observation
- Working with clean org charts and formal authority over every contributor whose performance affects your outcomes — you'll drive accountability through clarity, documented follow-through, and rejecting ambiguous vendor commitments
- Treating "tour-ready only during leadership visits" as acceptable — persistent issues are root-caused and eliminated, not repeatedly ticketed
- Defaulting to reactive crisis management — the audit cycle and predictive maintenance tools exist to identify failures before they generate complaints
Key responsibilities
Ensure every campus in the Northeast region remains safe, premium-quality, and tour-ready every single day.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years of experience managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost, and SLA compliance across multiple sites
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Established written operational discipline: issue tracking, escalation documentation, vendor follow-up, weekly regional quality reporting
- Practical experience with modern operations technology (ticketing systems, IoT/predictive maintenance platforms, AI-assisted procurement or planning tools)
Nice to have
- Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clientele
- Experience building or rehabilitating a regional operations model that previously depended on individual heroics instead of standardized systems
- Proven ability to terminate underperforming vendors and develop a reliable local vendor network
- Background leading capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities
- Experience operating in an AI-first environment where playbooks, dashboards, and predictive systems handle routine tasks so people concentrate on decision-making
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Pass
proctored test.
Accept job offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.