Description
You walk onto a campus and immediately spot what's wrong — the ceiling tile that should have been logged, the HVAC return that's been making noise for days, the landscaping contractor who billed for incomplete work. You don't wait for complaints to arrive. You fix the issue before it becomes visible.
That awareness defines this role. Alpha runs premium K–12 facilities where families expect an environment that is safe, reliable, and tour-ready at all times — not only when visitors are scheduled. You will be accountable for maintaining that level of quality throughout the Northeast: Manhattan will serve as your primary location, with frequent visits to campuses in CT, MA, and PA. Your contribution determines whether a campus maintains its premium character or quietly deteriorates when executives aren't watching.
Year one focuses on establishing standards and overhauling vendor performance — defining what "campus-ready" means, implementing audit protocols, removing underperforming vendors, and training Campus Coordinators and Site Specialists to follow a consistent operational cadence. As the portfolio expands and your framework matures, the role evolves into ongoing regional oversight: you become the operator the organization relies on during new launches, crisis response, or standards revision.
This is an on-the-ground position. If your preference is to manage remotely through reports, this role won't suit you. If you want direct control over whether 25+ campuses deliver a premium experience daily — and the authority to ensure it happens — read on.
What you will be doing
- Running scheduled on-site audits at Northeast locations against defined standards covering cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — then converting findings into confirmed corrective actions
- Responding to facilities issues and emergencies, coordinating vendor response, and closing tickets only after confirming resolution (urgent items within 24 hours, routine items within 1 week)
- Overseeing local vendor compliance with SLAs, removing vendors who fail to meet standards consistently, renegotiating contracts, and conducting direct accountability discussions regarding quality and cost
- Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure campuses operate on routine processes rather than last-minute interventions
- Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV/networking installations) on time and within budget, with minimal impact on students
- Documenting global operating standards and AI-supported procurement workflows (via ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing systems) to ensure consistency across all campus openings and operations
- Delivering concise weekly written updates on regional quality metrics, vendor performance, escalated issues, and CapEx tracking
What you will NOT be doing
- Operating remotely from reports — this position demands regular in-person presence at the Manhattan campus and 20–40% travel to regional locations (CT, MA, PA)
- Leading new campus design or managing ground-up construction projects — capital expansion is handled by a separate team
- Developing enterprise procurement strategy in isolation from field realities — your standards emerge from direct campus observation
- Working with clean organizational structures and full formal authority over all contributors — you will drive accountability through documentation, written follow-through, and insistence on specific vendor commitments
- Tolerating "tour-ready only during leadership visits" as acceptable — repeated issues are investigated for root causes, not simply re-reported
- Operating in constant crisis mode — the audit schedule and predictive maintenance systems are designed to identify problems before they generate complaints
Key responsibilities
Ensure every campus in the Northeast region remains safe, premium, and tour-ready at all times.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 2+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost, and SLA performance across multiple sites
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Consistent written communication discipline: issue tracking, escalation documentation, vendor follow-up, weekly regional quality summaries
- Working knowledge of current operations tools (ticketing systems, IoT/predictive maintenance platforms, AI-assisted procurement or planning)
Nice to have
- Multi-site operations leadership experience in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clientele
- Background establishing or rebuilding a regional operating framework that previously depended on individual heroics instead of standardized processes
- History of removing non-performing vendors and developing a reliable local vendor network
- Experience directing capital improvement projects (HVAC, AV/networking, landscaping, interior upgrades) in active, customer-facing facilities
- Familiarity with AI-driven operating environments where playbooks, dashboards, and predictive tools handle routine tasks so people can focus on decision-making
You will be working for
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