Director of Campus Operations

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Performing scheduled physical audits at Northeast facilities against established standards covering cleanliness, HVAC systems, safety protocols, security measures, signage, landscaping, furnishings, and visitor readiness — converting audit results into confirmed remediation actions
• Responding to facilities problems and urgent situations, coordinating contractor response, and closing work orders only after verifying completion (critical issues within 24 hours, standard requests within one week)
• Overseeing local contractor compliance with service level agreements, terminating consistently underperforming vendors, renegotiating contract terms, and conducting direct accountability discussions regarding quality standards and costs
• Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure uniform procedures across all campuses rather than ad-hoc responses
• Directing significant facility improvements (HVAC system replacements, aesthetic updates, landscaping projects, AV and network infrastructure) within timeline and budget parameters while minimizing student impact
• Documenting enterprise standards and AI-supported procurement frameworks (utilizing work order platforms, IoT and predictive maintenance tools, and consolidated purchasing systems) to ensure consistent campus launch and operations
• Delivering concise weekly written updates covering regional quality metrics, contractor performance, escalated issues, and capital expenditure tracking

• Operating remotely via dashboards — this position demands frequent on-site presence at Manhattan and 20–40% travel to additional regional locations (CT, MA, PA)
• Planning new facility designs or managing new construction projects — capital development resides with a separate team
• Establishing company-wide procurement policy without field validation — your standards emerge from direct facility observation
• Working within established reporting structures with direct authority over all contributing personnel — you will create accountability through documentation, written follow-through, and rejecting ambiguous vendor commitments
• Treating "visitor-ready only during executive visits" as acceptable — persistent problems receive root cause analysis, not repeated work orders
• Operating in constant reactive crisis mode — the audit schedule and predictive maintenance systems exist to identify failures before they generate complaints

Maintain every Northeast region campus at safe, premium, and tour-ready standards every day.

• Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% travel throughout the region
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years managing multi-location facilities, regional operations, hospitality management, retail operations, or educational facility operations
• Documented success managing vendor-provided services for quality control, cost management, and SLA compliance across multiple sites
• Hands-on experience addressing urgent facility problems (safety concerns, HVAC failures, security issues, cleanliness standards) with quantifiable impact on customer experience
• Consistent written operational discipline: problem tracking logs, escalation documentation, vendor correspondence, weekly regional performance summaries
• Verified experience with contemporary operational platforms (work order systems, IoT and predictive maintenance technologies, AI-enhanced procurement or planning tools)

• Regional operations leadership in premium hospitality environments, high-end retail, private K–12 education, or healthcare systems serving demanding clientele
• Experience building or repairing a regional operations framework where the previous approach depended on individual effort rather than systematic standards
• History of terminating non-performing vendors and developing replacement contractor networks
• Experience directing capital improvement initiatives (HVAC systems, AV and network infrastructure, landscaping, interior renovations) in active, customer-facing facilities
• Background in AI-driven operational environments where automated playbooks, monitoring dashboards, and predictive tools handle routine tasks allowing personnel to concentrate on decision-making