SVP of Multi-Site Operations
$400,000 USD/year ^{Pay is set based on global value, not the local market.

Most roles = hourly rate x 40 hrs x 50 weeks}($200 USD/hour)

Not accepting applications on crossover.com at this time.

Description

You've achieved operational excellence by being the most capable operator in every situation. You understand how to maintain a rigorous facility, resolve issues, and uphold standards through personal accountability. This position asks you to construct something more challenging.

You'll oversee a team of VPs charged with maintaining 35+ premium campuses. Not through direct execution. Through system design, quality threshold establishment, and development of the people who execute them. Your success metric isn't personal output — it's whether the team achieves green status across every campus without requiring your input.

The operational framework doesn't yet exist. You'll create AI-first dashboards that identify issues before VPs need to search for them, frameworks that enforce quality standards without continuous oversight, and accountability architectures that enable VPs to manage 7+ campuses each without losing critical details. When successful, the indicators are clear: escalations diminish, audits return clean results, and the team operates independently.

The trajectory is defined. Year one is construction — dashboards, playbooks, vendor performance tracking systems, quality standards built from the ground up. After systems are operational and VPs function autonomously, the role evolves: portfolio-level CapEx strategy, team succession planning, and optimization decisions that elevate performance across all 35+ campuses simultaneously.

If you're prepared to lead the team that maintains premium standards across an expanding campus portfolio at scale, apply now.

What you will be doing

Overseeing, developing, and managing a team of VPs who each control sustain operations across 7+ campuses (standard) or 3+ campuses (large sites), with defined performance metrics and consistent coaching
Creating AI-first operational systems — predictive maintenance dashboards, vendor performance tracking tools, and portfolio-wide playbooks — that allow VPs to manage their portfolios without escalating issues to you
Establishing measurable quality standards and SLAs for all facility metrics, then executing regular portfolio audits to enforce standards and address gaps before they impact students or staff
Executing portfolio-level resource allocation decisions: VP assignments, vendor strategy, and CapEx priorities in collaboration with business and finance stakeholders
Detecting and addressing VP performance issues early through data-driven reviews and coaching, developing a team that achieves green status autonomously

What you will NOT be doing

Executing campus operations directly — your VPs manage the on-the-ground execution; your responsibility is the systems and team that produce results
Serving as the escalation point for every issue — properly designed systems and empowered VPs remove the "ask the SVP" bottlenecks that deplete ops leaders at your level
Addressing problems one campus at a time — every framework, quality threshold, and solution you design applies across all 35+ locations, not just the immediate one
Limiting your impact to a few sites — every system, standard, and accountability framework you develop here scales across 35+ campuses from day one
Creating solutions from scratch repeatedly — after playbooks are established, VPs execute them; you refine based on portfolio-wide data, not individual site emergencies

Key responsibilities

Oversee a team of VPs to sustain consistent quality standards across a 35+ campus portfolio through scalable systems and disciplined performance management.

Candidate requirements

Located in the United States, legally authorized to work without visa sponsorship
Willing and able to travel 35–50% to U.S. campuses for team management, audits, and strategic oversight
Experienced in facilities, operations, or multi-site management with at least 3+ years leading a team of managers or VPs
Proven track record of building operational systems and frameworks that enabled a team to scale across 10+ locations
Experience establishing measurable quality standards and holding teams accountable through data-driven performance management
Hands-on experience using AI and automation tools (such as GPT, Airtable, Retool, or Zapier) to build operational systems or manage team workflows
Experience managing CapEx budgets and making resource allocation decisions across a multi-site portfolio

Nice to have

Background in premium multi-site environments with uncompromising facility standards — luxury hospitality, UHNW residential management, flagship retail, or private K-12 education
Experience leading a team through a build-to-operate transition: taking a portfolio from ad hoc practices to systematized, scalable processes
Prior role as regional director of operations, director of facilities, or similar, with accountability for both team performance and system design across 10+ locations

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Aleks | Strategic Analyst

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