Regional Operations Director

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Executing scheduled on-site audits at Northwest campuses, evaluating documented standards for cleanliness, HVAC function, safety protocols, security, signage, landscaping, furnishings, and tour-readiness, then converting audit findings into confirmed corrective action.
• Triaging facility issues and emergencies, coordinating between vendors and campus teams, and confirming resolution before closing tickets (urgent cases within 24 hours, routine matters within one week).
• Overseeing local vendor performance relative to SLAs, removing vendors who consistently fail to meet expectations, renegotiating contracts, and conducting direct accountability discussions on quality and budget.
• Establishing a weekly operational cadence with Campus Coordinators and Site Specialists, delivering clear written reports on regional quality metrics, vendor accountability, escalations, and CapEx tracking.
• Overseeing significant campus improvement projects and building global standards and AI-supported procurement frameworks to ensure every campus launches and operates uniformly.

• Operating remotely from a dashboard. The role demands consistent physical presence at the Bay Area campus and 30–50% travel to regional locations across CA, WA, NV, UT, OR, and ID.
• Designing campuses from the ground up or managing full-scale construction delivery. Capital expansion belongs to a separate team.
• Developing enterprise procurement strategy in a vacuum, disconnected from field realities. Your standards are built by observing sites firsthand.
• Stepping into clean org charts with direct formal authority over everyone whose work affects yours. You will enforce accountability through precision, documented follow-through, and refusal to tolerate ambiguous vendor commitments.
• Tolerating "tour-ready only when executives arrive" as acceptable, or allowing reactive crisis management to become your baseline operating mode.

Ensure every campus in the Northwest region remains safe, premium, and tour-ready every single day.

• Located in the San Francisco Bay Area (strongly preferred), or elsewhere in the Northwest region: CA, WA, NV, UT, OR, or ID, with readiness to work primarily from the Bay Area campus and travel regionally 30–50% of the time.
• Authorized to work in the United States without requiring visa sponsorship.
• 5+ years of experience owning multi-site facilities, regional operations, hospitality operations, retail operations, or school operations.
• Documented success holding vendor-managed services accountable for quality, cost, and SLA compliance across multiple sites.
• Hands-on experience resolving urgent facility problems (safety, HVAC, security, cleanliness) with clear impact on customer experience.
• Consistent written operational discipline: issue logs, escalation documentation, vendor tracking, and weekly regional quality summaries.
• Proven use of contemporary operations tools (ticketing platforms, IoT/predictive maintenance systems, AI-assisted procurement or planning).

• Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving high-expectation clientele
• Experience building or restoring a regional operating model that previously depended on individual heroics instead of documented standards
• History of removing underperforming vendors and rebuilding a reliable local vendor network
• Background managing capital improvement projects (HVAC, AV/networking, landscaping, interior upgrades) in active, customer-facing facilities
• Experience in an AI-first operations environment where automated playbooks, dashboards, and predictive tools handle routine work, freeing people to focus on judgment calls