Director of Facilities Management

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Performing scheduled on-site audits across Central Texas locations using documented standards for cleanliness, HVAC systems, safety protocols, security measures, signage, landscaping, furniture condition, and tour-readiness — then converting audit findings into verified corrective actions
• Responding to facilities issues and emergencies, coordinating vendor response, and confirming resolution through direct verification before closing tickets (urgent items within 24 hours, standard items within one week)
• Overseeing local vendor performance relative to service-level agreements, removing consistently underperforming vendors, renegotiating contract terms, and conducting direct accountability discussions on quality and cost control
• Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure every campus executes standardized routines rather than relying on individual heroics
• Directing major campus improvement projects (HVAC system updates, interior design refreshes, landscaping overhauls, AV and networking installations) within schedule and budget parameters while minimizing student disruption
• Documenting enterprise-wide standards and AI-supported procurement frameworks (leveraging ticketing platforms, IoT and predictive maintenance dashboards, and centralized vendor sourcing) to ensure operational consistency across all campus launches and daily operations
• Delivering concise weekly written reports covering regional quality metrics, vendor performance trends, escalated issues, and capital expenditure variance

• Operating remotely from a dashboard — this position demands regular physical presence at the Austin campus and 20–40% travel throughout the Central Texas region
• Leading new campus design or managing ground-up construction projects — capital expansion responsibilities belong to a separate team
• Developing enterprise procurement strategy in isolation from field realities — your standards originate from direct site observation
• Working within clean organizational hierarchies with formal authority over all contributors — you will drive accountability through documentation clarity, written follow-through, and rejection of ambiguous vendor commitments
• Treating "tour-ready only during leadership visits" as acceptable — recurring problems receive root cause analysis, not repeated ticketing
• Defaulting to reactive crisis management — your audit schedule and predictive maintenance systems are designed to identify failures before they generate customer complaints

Maintain every Central Texas region campus in a condition that is safe, premium, and tour-ready on a daily basis.

• Located in or within commuting distance of the Austin, TX metro area, prepared to work primarily from the Austin campus with 20–40% travel across the region
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years of experience managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
• Documented success holding vendor-managed service providers accountable for quality standards, cost efficiency, and SLA compliance across multiple sites
• Hands-on experience addressing urgent facilities challenges (safety hazards, HVAC failures, security issues, cleanliness lapses) with quantifiable impact on customer experience
• Established written operational discipline: maintaining issue logs, drafting escalation documentation, conducting vendor follow-up, and producing weekly regional quality reports
• Practical experience with contemporary operations platforms (ticketing systems, IoT and predictive maintenance tools, AI-enabled procurement or planning systems)

• Multi-site leadership experience in premium hospitality, luxury retail, private K–12 education, or healthcare networks that serve high-expectation clientele
• Background building or rehabilitating a regional operations framework previously dependent on heroic individual effort rather than documented standards
• Proven track record removing underperforming vendors and developing a reliable local vendor network
• Experience managing capital improvement projects (HVAC, AV and networking infrastructure, landscaping, interior design updates) in active, customer-facing facilities
• Familiarity operating in an AI-first environment where automated playbooks, dashboards, and predictive tools handle routine tasks so human focus remains on judgment and decision-making