Description
You enter a facility and immediately notice what's wrong — the ceiling tile no one documented, the HVAC unit that's been making noise all week, the landscaping contractor who completed only half the work yet submitted a full invoice. You don't wait for complaints. You resolve issues before they're ever detected.
That ability defines this position. 2 Hour Learning runs premium K–12 facilities where families invest in an environment that is secure, reliable, and presentation-ready every day — not only when events are scheduled. You will maintain that benchmark throughout the Northeast: Manhattan serving as your home base, with consistent travel to locations in CT, MA, and PA. Your contribution determines whether a campus maintains its premium standard or quietly deteriorates between leadership reviews.
Year one emphasizes establishing standards and cleaning up vendor relationships — defining what "ready" means operationally, building the inspection schedule, removing underperforming vendors, and training Campus Coordinators and Site Specialists in a sustainable operating model. As the region expands and your systems mature, the role transitions to ongoing regional oversight: you become the operator the organization depends on when launching new campuses, responding to crises, or revising operational standards.
This is a field-based position. If you prefer managing remotely through reports, this isn't the right fit. If you want direct control over whether 25+ campuses maintain premium standards daily — and the authority to enforce that — continue reading.
What you will be doing
- Performing regular on-site inspections across Northeast locations using documented standards for cleanliness, HVAC performance, safety protocols, security systems, signage, grounds maintenance, furnishings, and visitor readiness — and converting audit findings into confirmed corrective actions
- Resolving facilities problems and emergencies, coordinating service providers, and closing work orders only after confirming resolution (urgent issues within 24 hours, standard requests within one week)
- Overseeing local vendor compliance with service level agreements, terminating vendors with repeated failures, renegotiating contracts, and conducting direct accountability discussions regarding quality and cost performance
- Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure campuses operate on consistent procedures rather than ad hoc responses
- Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping enhancements, AV/network infrastructure) delivered on time, within budget, and with minimal student disruption
- Documenting organization-wide standards and AI-powered procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance systems, and centralized purchasing) to ensure uniform campus launch and operation
- Delivering clear weekly written updates on regional quality metrics, vendor compliance, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely through dashboards — this position demands frequent physical presence at Manhattan and 20–40% travel across regional campuses (CT, MA, PA)
- Leading new campus design or managing ground-up construction projects — capital development is handled by a separate team
- Creating enterprise procurement strategy independently from operational realities — your standards emerge from direct site observation
- Working within clearly defined reporting structures with formal authority over all personnel you coordinate — you will enforce accountability through documentation, written follow-through, and rejection of ambiguous vendor commitments
- Tolerating "presentation-ready only during leadership visits" as acceptable — repeat problems are analyzed for root causes, not simply re-logged
- Operating in constant reactive mode — the inspection schedule and predictive maintenance tools exist to identify failures before they generate complaints
Key responsibilities
Maintain every Northeast region campus as safe, premium, and presentation-ready every day.
Candidate requirements
- Located in New York City or within commuting range, able to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality standards, cost control, and SLA performance across multiple sites
- Hands-on experience addressing urgent facilities challenges (safety hazards, HVAC failures, security incidents, cleanliness issues) with measurable impact on customer experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor correspondence, weekly regional performance summaries
- Demonstrated proficiency with current operations technology (ticketing platforms, IoT/predictive maintenance systems, AI-supported procurement or planning tools)
Nice to have
- Multi-site leadership experience in premium hospitality, luxury retail, private K–12 education, or healthcare organizations serving demanding clientele
- Background establishing or repairing a regional operations framework that previously depended on individual heroics instead of documented standards
- History of terminating underperforming vendors and developing a reliable local service provider network
- Experience directing capital improvement initiatives (HVAC systems, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing facilities
- Familiarity operating in an AI-driven environment where automated playbooks, dashboards, and predictive tools handle routine tasks so staff concentrate on decision-making
You will be working for
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