Director of Campus Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You conduct a site walk and immediately notice what's wrong — the ceiling tile that's come loose but hasn't been reported, the HVAC return making noise for days, the landscape contractor who delivered half the scope and billed for all of it. You don't wait for a parent or visitor to raise the issue. You resolve it before it registers as a problem.
That discipline defines this role. 2 Hour Learning runs high-end K–12 campuses where families expect an environment that is secure, polished, and always ready for scrutiny — not just when events are scheduled. You will maintain that expectation across the Northeast region: Manhattan will be your home base, with frequent site visits to schools in CT, MA, and PA. Your output determines whether a campus consistently looks and feels premium or quietly deteriorates between leadership check-ins.
Year one will focus heavily on establishing standards and cleaning up vendor relationships — defining what "campus-ready" means in practice, building out the inspection schedule, replacing underperforming contractors, and bringing Campus Coordinators and Site Specialists into a reliable operational cadence. As the region expands and your systems mature, your focus will transition to sustained regional oversight: you'll become the operator the network calls when a new site launches, a crisis emerges, or an operational standard requires revision.
This is a hands-on, field-based position. If you prefer oversight from behind a screen, this role is not suitable. If you want clear ownership over whether more than 25 schools maintain a premium standard daily — and the authority to deliver that outcome — continue reading.
What you will be doing
- Executing scheduled on-site inspections across Northeast campuses using documented criteria for cleanliness, HVAC performance, safety, security, signage, landscaping, furniture, and readiness for tours — then ensuring corrective actions are completed and verified
- Responding to facilities issues and urgent situations, coordinating contractor response, and closing work orders only once repairs are confirmed complete (urgent within 24 hours, standard within 1 week)
- Overseeing local contractor performance relative to service agreements, removing vendors who repeatedly fail to meet standards, renegotiating contracts, and conducting direct accountability discussions around quality and cost control
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure each campus operates from consistent procedures rather than ad hoc problem-solving
- Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV and network upgrades) delivered on time, within budget, and with minimal impact on student experience
- Documenting enterprise-wide standards and AI-supported procurement frameworks (leveraging work order platforms, IoT and predictive maintenance tools, and centralized vendor sourcing) to ensure uniformity as new campuses launch and existing ones operate
- Delivering clear, concise weekly written updates on regional site quality, vendor outcomes, escalations, and capital expenditure tracking
What you will NOT be doing
- Operating remotely from a computer — this position demands consistent physical presence at the Manhattan campus and 20–40% travel across regional locations (CT, MA, PA)
- Leading new campus design or managing full-scale construction projects — capital development is handled by a separate function
- Building procurement strategies in a vacuum without grounding them in site-level realities — your standards emerge from direct observation
- Relying on formal reporting structures and direct authority over everyone whose performance affects your outcomes — you will drive results through documentation, written accountability, and a refusal to tolerate ambiguous contractor timelines
- Treating "tour-ready only when executives visit" as acceptable — persistent issues are investigated for root cause, not simply re-reported
- Defaulting to reactive crisis management — the inspection schedule and predictive maintenance systems are designed to surface problems before they generate complaints
Key responsibilities
Maintain every campus across the Northeast region in a condition that is safe, premium-quality, and ready for tours at all times.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% travel to other regional sites
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years of experience managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost control, and service-level agreement performance across multiple sites
- Hands-on experience resolving time-sensitive facilities issues (safety, HVAC, security, cleanliness) with clear impact on customer or user experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor correspondence, weekly regional performance summaries
- Demonstrated proficiency with contemporary operations platforms (ticketing systems, IoT and predictive maintenance tools, AI-assisted procurement or planning systems)
Nice to have
- Leadership experience in multi-site operations within premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clientele
- Track record building or overhauling a regional operations framework that previously depended on individual heroics instead of documented processes
- History of terminating underperforming vendors and developing a reliable local contractor network
- Experience delivering capital improvement projects (HVAC, AV and networking, landscaping, interior renovations) in active, customer-facing facilities
- Familiarity working in AI-enabled operational environments where automated playbooks, dashboards, and predictive tools handle routine tasks and allow personnel to focus on decision-making
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
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Prove real-world 
job skills.
Interview with the hiring manager.
Pass
proctored test.
Accept job offer.
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