VP of Campus Operations

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Running scheduled physical inspections at Northeast sites using written standards for cleanliness, HVAC performance, safety protocols, security, signage, grounds, furnishings, and visitor readiness — and ensuring identified issues are corrected and confirmed
• Managing inbound facilities tickets and emergencies, coordinating contractor response, and closing tasks only after on-site verification (urgent items within 24 hours, standard requests within one week)
• Overseeing local contractor adherence to service agreements, terminating vendors who repeatedly fail, renegotiating contract terms, and conducting direct accountability discussions on deliverables and pricing
• Establishing a consistent weekly operational cadence with Campus Coordinators and Site Specialists to ensure every location follows structured routines instead of ad-hoc responses
• Executing significant campus improvement projects (HVAC replacement, interior updates, grounds work, AV and network infrastructure) on time and within budget while minimizing impact on students
• Documenting enterprise standards and AI-supported procurement frameworks (leveraging ticketing platforms, IoT and predictive maintenance tools, centralized vendor sourcing) to standardize how every campus launches and runs
• Delivering concise weekly written summaries covering regional quality metrics, vendor accountability, escalated issues, and capital expenditure tracking

• Operating remotely via software — the role demands frequent on-site presence in Manhattan and 20–40% travel to schools in CT, MA, and PA
• Leading greenfield campus design or overseeing new construction projects — capital development is managed by a separate function
• Defining company-wide procurement policy without grounding it in field operations — your protocols emerge from direct site observation
• Working within clear organizational hierarchy where everyone you depend on reports directly to you — you'll create accountability through documentation, persistent follow-through, and rejecting ambiguous vendor commitments
• Tolerating a standard where campuses look good only when executives visit — repeated problems are investigated at the root cause level, not simply re-entered into the system
• Defaulting to crisis management as the primary operating mode — inspection rhythms and predictive tools exist to surface issues before they escalate to complaints

Ensure every Northeast region campus remains safe, premium-quality, and visitor-ready at all times.

• Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years managing multi-location facilities, regional operations, hospitality management, retail operations, or educational campus operations
• Documented success managing third-party service providers for quality, cost control, and service level compliance across distributed sites
• Hands-on experience addressing time-sensitive facilities problems (safety hazards, HVAC failures, security issues, sanitation breakdowns) with direct customer experience outcomes
• Consistent written discipline: maintaining issue logs, escalation documentation, vendor correspondence, and weekly regional performance summaries
• Working knowledge of current operations platforms (ticketing systems, IoT or predictive maintenance tools, AI-enabled procurement or workflow systems)

• Regional operations leadership in premium hospitality, high-end retail, independent K–12 schools, or healthcare systems serving discerning clientele
• Background building or overhauling a regional operations framework that previously depended on individual effort rather than documented processes
• History of terminating non-performing vendors and developing a reliable local contractor network
• Experience delivering capital improvement initiatives (HVAC systems, AV and network infrastructure, landscaping, interior renovations) in active, customer-facing settings
• Familiarity operating in AI-driven environments where automation, dashboards, and predictive analytics handle routine tasks so staff can concentrate on decision-making