SVP of Operational Excellence

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

• Managing, coaching, and developing a VP team where each leader owns sustain operations for 7+ campuses (standard) or 3+ campuses (large facilities), supported by defined performance metrics and consistent coaching
• Building AI-driven operational infrastructure — predictive maintenance dashboards, vendor performance tracking systems, and portfolio-wide playbooks — that allow VPs to manage their portfolios independently without escalation
• Establishing quantifiable quality standards and service level agreements for all facility metrics, then executing regular portfolio audits to enforce compliance and resolve gaps before they affect students or staff
• Executing portfolio-level resource decisions: VP territory assignments, vendor strategy, and CapEx prioritization in collaboration with business and finance partners
• Detecting and addressing VP performance gaps early using data-driven performance reviews and targeted coaching, cultivating a team that consistently achieves green status independently

• Executing campus operations directly — your VPs manage day-to-day execution; you design the systems and develop the team that produce outcomes
• Serving as the default escalation channel for every issue — properly architected systems and empowered VPs remove the "ask the SVP" dependencies that burden operational leaders at this level
• Addressing challenges one location at a time — every framework, quality benchmark, and solution you develop applies across all 35+ campuses, not isolated sites
• Limiting your influence to a few locations — every system, standard, and accountability structure you establish scales across 35+ campuses immediately
• Creating solutions repeatedly from zero — after playbooks are established, VPs implement them; you refine based on portfolio-wide analytics, not individual campus emergencies

Manage a VP team to sustain uniform quality standards across a 35+ campus portfolio through scalable operational systems and disciplined performance management.

• Based in the United States, with legal authorization to work without requiring visa sponsorship
• Willing and able to travel 35–50% to U.S. campuses for team oversight, audits, and strategic leadership
• Background in facilities, operations, or multi-site management including at least 3+ years leading a team of managers or VPs
• Proven history of designing operational systems and frameworks that allowed a team to scale across 10+ locations
• Experience establishing measurable quality standards and maintaining team accountability through data-driven performance management
• Direct experience using AI and automation tools (such as GPT, Airtable, Retool, or Zapier) to create operational systems or manage team workflows
• Experience overseeing CapEx budgets and executing resource allocation decisions across a multi-site portfolio

• Background in premium multi-site operations with rigorous facility standards — luxury hospitality, UHNW residential management, flagship retail, or private K-12 education
• Experience guiding a team through a build-to-operate transformation: transitioning a portfolio from ad hoc methods to systematized, scalable operations
• Prior experience as regional director of operations, director of facilities, or equivalent, with responsibility for both team performance and system design across 10+ locations