Description
You tour a facility and immediately recognize what's wrong: the ceiling tile that's come loose but hasn't been reported, the HVAC return that's been making noise for days, the landscaping contractor who completed only part of the scope yet submitted a full invoice. You don't wait for a complaint to come in. You resolve the issue before it becomes visible.
That awareness defines this role. Alpha runs premium K–12 facilities where families expect an environment that is secure, reliable, and presentation-ready every day—not just when events are scheduled. You will maintain that expectation across the Northwest region: the San Francisco Bay Area will be your base of operations, with frequent travel to schools in CA, WA, NV, UT, OR, and ID. Your responsibility is the distinction between a campus that maintains its premium standard and one that deteriorates quietly between leadership reviews.
Year one will focus heavily on establishing standards and vendor accountability: defining what "ready" means in practice, implementing the audit schedule, removing vendors who fail to meet expectations, and training Campus Coordinators and Site Specialists to follow a consistent operational cadence. As the network expands and your framework matures, the position evolves into sustained regional oversight. You will become the operations leader the organization calls on when launching a new campus, managing a crisis, or revising a standard.
This is a field position. If your preference is to manage remotely through reports and dashboards, this role is not the right fit. If you want direct accountability for ensuring 25+ schools maintain a premium standard daily, along with the authority to execute on that responsibility, continue reading.
What you will be doing
- Performing scheduled on-site evaluations across Northwest campuses using documented standards for cleanliness, HVAC systems, safety protocols, security measures, signage, landscaping, furniture condition, and tour-readiness, then converting observations into confirmed corrective actions.
- Responding to facilities issues and emergencies, coordinating vendor response and campus staff, and verifying resolution before closing tickets (urgent items within 24 hours, standard items within 1 week).
- Overseeing local vendor compliance with service-level agreements, removing vendors with consistent performance failures, renegotiating contract terms, and conducting direct accountability discussions regarding quality and cost.
- Maintaining a weekly operational cadence with Campus Coordinators and Site Specialists, including clear written updates on regional quality metrics, vendor performance, escalated issues, and capital expenditure variance.
- Overseeing significant campus improvement projects and documenting global standards and AI-supported procurement frameworks to ensure uniform campus launch and operations.
What you will NOT be doing
- Operating remotely from reports alone. This position demands consistent physical presence at the Bay Area campus and 30–50% travel time to regional locations across CA, WA, NV, UT, OR, and ID.
- Planning new campuses from the ground up or managing new construction projects. Capital growth initiatives are handled by a separate team.
- Creating enterprise procurement policies without field validation. Your standards will be derived from direct site experience.
- Working with clearly defined reporting structures and direct authority over everyone whose performance affects your outcomes. You will establish accountability through precision, documented follow-through, and rejection of ambiguous vendor commitments.
- Accepting a model where facilities are "tour-ready only for leadership visits," or treating constant crisis response as the standard way of working.
Key responsibilities
Maintain every campus in the Northwest region as safe, premium, and tour-ready every day.
Candidate requirements
- Located in the San Francisco Bay Area (strongly preferred), or another location within the Northwest: CA, WA, NV, UT, OR, or ID, with willingness to work primarily from the Bay Area campus and travel 30–50% regionally.
- Authorized to work in the United States without requiring visa sponsorship.
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations.
- Documented success holding vendor-managed services accountable for quality, cost, and service-level compliance across multiple sites.
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experience.
- Consistent written operational discipline: issue tracking, escalation documentation, vendor follow-up, and weekly regional quality summaries.
- Confirmed experience with contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning).
Nice to have
- Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks with demanding customer expectations
- Experience building or repairing a regional operating framework where the previous model depended on individual heroics instead of documented standards
- History of terminating underperforming vendor relationships and developing a reliable local vendor network
- Experience managing capital improvement initiatives (HVAC, AV/networking, landscaping, interior upgrades) in active, customer-facing facilities
- Familiarity with AI-first operations where automation, dashboards, and predictive tools handle routine tasks so personnel focus on decision-making
You will be working for
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