Director of Campus Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You tour a campus and immediately catch what others miss — the ceiling tile no one documented, the HVAC unit that's been failing for days, the landscaping contractor who delivered half the scope and submitted a full invoice. You don't wait for complaints. You resolve issues before they surface.
That awareness defines this role. 2 Hour Learning runs premium K–12 campuses where families expect an environment that is safe, reliable, and guest-ready at all times — not only when events are scheduled. You'll uphold that expectation across the Northwest: anchored in the San Francisco Bay Area, with consistent travel to schools in CA, WA, NV, UT, OR, and ID. Your oversight determines whether a campus maintains a premium standard or quietly deteriorates between leadership reviews.
Year one focuses on establishing standards and overhauling vendor accountability — defining what "ready" means, implementing the audit cycle, removing underperforming vendors, and aligning Campus Coordinators and Site Specialists to a sustainable operating rhythm. As the region expands and your framework matures, the role evolves into regional operational leadership: you become the resource the organization depends on when launching a new campus, managing an emergency, or refining a standard.
This is a field-based position. If you prefer to lead from behind a screen, this isn't the fit. If you want direct control over whether 25+ schools maintain a premium experience every day — and the authority to deliver that outcome — continue reading.
What you will be doing
- Executing scheduled on-site audits across Northwest campuses using documented benchmarks for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and guest-readiness — and converting findings into confirmed corrective action
- Responding to facilities issues and emergencies, coordinating vendor response, and closing tickets only once problems are field-verified as resolved (urgent within 24 hours, routine within one week)
- Overseeing local vendor performance relative to SLAs, removing vendors who consistently underdeliver, renegotiating contracts, and conducting direct accountability discussions on quality and cost
- Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure campuses operate through standardized routines, not ad hoc intervention
- Overseeing major campus improvements (HVAC updates, interior refreshes, landscaping, AV/network installations) delivered on time, within budget, and with minimal student disruption
- Documenting enterprise standards and AI-powered procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing) to ensure uniform campus launch and operation
- Delivering clear weekly written updates on regional quality, vendor accountability, escalations, and capital expenditure tracking
What you will NOT be doing
- Operating remotely from a dashboard — this position demands regular in-person presence at the Bay Area campus and 30–50% travel across regional sites in CA, WA, NV, UT, OR, and ID
- Designing new campuses from the ground up or managing construction delivery — capital expansion is handled by a separate team
- Establishing company-wide procurement policy detached from field realities — your standards emerge from on-site observation
- Relying on clear reporting structures and direct authority over everyone whose performance affects outcomes — you'll secure accountability through precision, documented follow-through, and refusal to tolerate ambiguous vendor commitments
- Treating "guest-ready only during leadership visits" as acceptable — recurring problems are diagnosed and resolved, not repeatedly logged
- Defaulting to reactive crisis management — the audit schedule and predictive maintenance systems ensure you identify failures before they generate complaints
Key responsibilities
Ensure every campus in the Northwest region remains safe, premium, and guest-ready every day.
Candidate requirements
- Located in the San Francisco Bay Area (strongly preferred) — or elsewhere in the Northwest: CA, WA, NV, UT, OR, or ID — prepared to operate primarily from the Bay Area campus with 30–50% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost, and SLA compliance across multiple sites
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with quantifiable customer-experience outcomes
- Consistent written operational discipline: issue tracking, escalation documentation, vendor follow-up, weekly regional quality summaries
- Demonstrated proficiency with modern operations platforms (ticketing systems, IoT/predictive maintenance, AI-supported procurement or planning)
Nice to have
- Multi-site operational leadership in premium hospitality, luxury retail, private K–12, or healthcare networks serving demanding clientele
- Experience building or repairing a regional operating model previously dependent on individual heroics rather than repeatable standards
- Proven history of terminating underperforming vendors and rebuilding a reliable local vendor network
- Experience managing capital improvement projects (HVAC, AV/networking, landscaping, interior upgrades) in active, customer-facing facilities
- Familiarity with AI-first operational environments where playbooks, dashboards, and predictive tools handle routine tasks so teams focus on decision-making
Applying for a role? Here’s what to expect.
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