Regional Operations Director $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You notice the details others miss — the ceiling tile that's out of place, the HVAC unit that's been making noise for days, the landscaping contractor who delivered half the work but submitted a full invoice. You don't wait for complaints. You fix problems before anyone realizes they existed.
That awareness defines this role. 2 Hour Learning runs premium K–12 campuses where families expect an environment that is safe, polished, and ready for tours every single day — not only when events are scheduled. You will maintain that standard throughout the Northwest: anchored at our San Francisco Bay Area campus, with consistent travel to schools across CA, WA, NV, UT, OR, and ID. Your work determines whether a campus sustains its premium quality or quietly deteriorates between leadership visits.
Year one centers on establishing standards and overhauling vendor relationships — defining what "ready" means, implementing audit routines, removing underperforming vendors, and training Campus Coordinators and Site Specialists on repeatable operations. As the region grows and your systems mature, the role evolves into steady-state regional oversight: you become the operator the organization turns to when launching new campuses, managing emergencies, or revising standards.
This is a field-based position. If you prefer to manage through dashboards alone, this isn't the right fit. If you want clear ownership of whether 25+ schools maintain premium standards daily — and the authority to deliver that outcome — continue reading.
What you will be doing
- Performing scheduled on-site audits at Northwest campuses against documented standards covering cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and ensuring findings translate into confirmed corrective action
- Managing facilities issues and emergencies, coordinating vendor response, and closing tickets only after verifying resolution (urgent within 24 hours, routine within 1 week)
- Overseeing local vendor performance against service-level agreements, removing vendors who consistently fail to meet standards, renegotiating contracts, and conducting direct accountability discussions on quality and cost
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure consistent routines across all campuses, eliminating reliance on individual heroics
- Managing major campus improvements (HVAC replacements, interior updates, landscaping, AV/networking installations) on time and within budget, minimizing student disruption
- Documenting global standards and AI-powered procurement processes (leveraging ticketing platforms, IoT/predictive maintenance systems, and centralized sourcing) to ensure uniform campus launch and operations
- Delivering clear weekly written reports on regional quality metrics, vendor performance, escalations, and capital expenditure variance
What you will NOT be doing
- Operating remotely from a dashboard — this position demands regular physical presence at the Bay Area campus and 30–50% travel to regional locations across CA, WA, NV, UT, OR, and ID
- Designing new campuses from the ground up or managing ground-up construction projects — capital expansion is handled by a separate team
- Developing enterprise procurement strategy in isolation from field operations — your standards emerge from direct site observation
- Working within clean reporting structures with formal authority over everyone whose work affects outcomes — you will drive accountability through clarity, documented follow-through, and rejection of ambiguous vendor commitments
- Treating "tour-ready only during leadership visits" as acceptable — recurring problems are root-caused and resolved, not repeatedly ticketed
- Operating in reactive firefighting mode by default — the audit schedule and predictive maintenance tools exist to identify failures before they generate complaints
Key responsibilities
Maintain every campus in the Northwest region as safe, premium, and tour-ready every day.
Candidate requirements
- Located in the San Francisco Bay Area (strongly preferred) — or elsewhere in the Northwest: CA, WA, NV, UT, OR, or ID — with willingness to work primarily from the Bay Area campus and travel 30–50% regionally
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost, and SLA performance across multiple sites
- Hands-on experience resolving urgent facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor follow-up, weekly regional quality reporting
- Working knowledge of modern operations platforms (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)
Nice to have
- Multi-site operations leadership in premium hospitality, luxury retail, private K–12 schools, or healthcare networks serving demanding customers
- Experience building or rehabilitating a regional operating model that previously depended on heroics instead of standardized processes
- Proven ability to remove underperforming vendors and develop a reliable local vendor network
- Experience overseeing capital improvement projects (HVAC, AV/networking, landscaping, interior upgrades) in active, customer-facing facilities
- Background operating in an AI-first environment where playbooks, dashboards, and predictive tools handle routine tasks so staff can focus on decision-making
Applying for a role? Here’s what to expect.
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