Multi-Site Facilities Manager $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You walk through a campus and immediately spot the problems others miss — the ceiling tile that's come loose but hasn't been reported, the HVAC unit that's been making noise for days, the landscaping contractor who billed for incomplete work. You don't wait for complaints to surface. You resolve issues before they're noticed.
That intuition defines this position. 2 Hour Learning runs premium K–12 campuses where families expect an environment that is safe, reliable, and always ready for tours — not just when events are scheduled. You'll maintain that expectation across the Northwest region: anchored at the San Francisco Bay Area campus, with consistent travel to locations in CA, WA, NV, UT, OR, and ID. Your contribution determines whether a campus maintains its premium feel or deteriorates between leadership visits.
Year one focuses heavily on establishing standards and vendor accountability — defining what "ready" means operationally, implementing the audit schedule, removing underperforming vendors, and training Campus Coordinators and Site Specialists on consistent operating procedures. As the region expands and your systems mature, the role transitions to sustained regional oversight: you become the operational expert the network relies on during new campus launches, crisis situations, or when standards require revision.
This is a field-based position. If you prefer managing through reports and dashboards, this isn't the right fit. If you want direct accountability for maintaining premium standards across 25+ schools — with the authority to deliver on that responsibility — continue reading.
What you will be doing
- Executing scheduled on-site inspections across Northwest campuses using documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — then ensuring corrective actions are completed and verified
- Responding to facilities problems and emergencies, coordinating with vendors, and closing tickets only after confirming resolution (urgent issues within 24 hours, routine issues within 1 week)
- Overseeing local vendor performance against service level agreements, removing consistently underperforming vendors, renegotiating contracts, and conducting direct accountability discussions on quality and cost management
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure campuses operate through consistent routines rather than reactive responses
- Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping enhancements, AV/networking installations) on time and within budget, minimizing student disruption
- Documenting enterprise standards and AI-supported procurement processes (utilizing ticketing platforms, IoT/predictive maintenance tools, and centralized purchasing systems) to ensure consistency across all campus openings and operations
- Delivering clear weekly written updates on regional quality metrics, vendor performance, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely through dashboards — this position demands regular physical presence at the Bay Area campus and 30–50% travel to regional locations across CA, WA, NV, UT, OR, and ID
- Leading new campus design or managing ground-up construction projects — capital expansion is handled by a separate team
- Developing enterprise procurement strategy without field validation — your standards must be grounded in direct site experience
- Working with clean organizational structures and direct authority over every contributor to your outcomes — you'll create accountability through documentation, written follow-through, and rejecting ambiguous vendor commitments
- Treating "tour-ready only during leadership visits" as acceptable — persistent problems require root cause analysis, not repeated ticketing
- Operating in constant reactive mode — the audit schedule and predictive maintenance systems exist to identify failures before they generate complaints
Key responsibilities
Maintain every campus in the Northwest region as safe, premium, and tour-ready on a daily basis.
Candidate requirements
- Located in the San Francisco Bay Area (strongly preferred) — or elsewhere in the Northwest region: CA, WA, NV, UT, OR, or ID — willing to work primarily from the Bay Area campus with 30–50% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success managing vendor-provided services for quality, cost, and SLA compliance across multiple sites
- Hands-on experience addressing urgent facilities challenges (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor follow-up, weekly regional quality reporting
- Working knowledge of contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)
Nice to have
- Multi-site operational leadership in premium hospitality, luxury retail, private K–12 education, or healthcare organizations serving demanding clientele
- Experience building or restructuring a regional operations model that previously depended on individual heroics instead of standardized systems
- Demonstrated success removing underperforming vendors and developing a reliable local vendor network
- Experience directing capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities
- Background operating in an AI-enabled environment where automated playbooks, dashboards, and predictive tools handle routine tasks so teams can concentrate on decision-making
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