Director of Facilities Management $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You tour a facility and immediately recognize what's wrong — the ceiling tile that came loose but was never reported, the HVAC unit that has been making noise for days, the landscaping contractor who completed only half the work yet submitted a full invoice. You don't wait for complaints to surface. You resolve issues before anyone realizes they existed.
That awareness defines this position. 2 Hour Learning runs premium K–12 facilities where families expect an environment that is safe, reliable, and visitor-ready every day — not only when events are scheduled. You will maintain that expectation across Central Texas: Austin will serve as your home base, with consistent travel to schools throughout the region. Your work determines whether a campus maintains a premium standard or quietly deteriorates between leadership reviews.
Year one will focus heavily on establishing standards and cleaning up vendor relationships — defining what "campus-ready" means, implementing audit routines, replacing underperforming vendors, and training Campus Coordinators and Site Specialists on sustainable operating procedures. As the region expands and your framework matures, the role will transition to consistent regional oversight: you will become the operator the network relies on for new campus launches, emergency response, or standard revisions.
This is an active, on-site position. If you prefer to lead from behind a computer screen, this role is not suitable. If you want full accountability for ensuring 25+ campuses maintain premium standards daily — and the authority to execute on that responsibility — continue reading.
What you will be doing
- Performing scheduled on-site inspections across Central Texas locations against documented benchmarks for cleanliness, HVAC performance, safety protocols, security measures, signage, landscaping, furnishings, and visitor-readiness — and converting inspection results into confirmed corrective actions
- Responding to facilities problems and emergencies, coordinating with vendors, and closing service requests only once issues are confirmed resolved (urgent within 24 hours, standard within 1 week)
- Overseeing local vendor compliance with service-level agreements, removing vendors who consistently underperform, renegotiating contracts, and conducting direct accountability discussions regarding quality and pricing
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure each location follows consistent procedures rather than ad hoc responses
- Managing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV/network installations) on time and within budget, minimizing student disruption
- Documenting enterprise standards and AI-supported procurement workflows (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized purchasing) to ensure uniform campus launches and operations
- Delivering concise weekly written updates on regional standards compliance, vendor accountability, escalations, and capital expenditure tracking
What you will NOT be doing
- Operating remotely from a dashboard — this position demands frequent on-site presence at Austin and 20–40% travel to additional Central Texas locations
- Architecting new campuses from the ground up or managing construction projects — capital development is handled by a separate team
- Creating company-wide procurement policies independently of field operations — your standards will be grounded in direct site experience
- Working within tidy reporting structures with formal authority over all contributors whose performance you depend on — you will enforce accountability through documentation, written follow-through, and rejection of ambiguous vendor commitments
- Treating "visitor-ready only during leadership visits" as acceptable — persistent problems will be root-caused and resolved, not simply re-logged
- Defaulting to reactive crisis management — your audit schedules and predictive maintenance systems are designed to identify failures before they generate complaints
Key responsibilities
Maintain every campus in the Central Texas region as safe, premium, and visitor-ready every single day.
Candidate requirements
- Located in the Austin, TX metro area or within commuting range, prepared to work primarily from the Austin campus with 20–40% travel across the region
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented history of enforcing vendor accountability for service quality, cost control, and SLA compliance across multiple sites
- Hands-on experience addressing urgent facilities concerns (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor communications, weekly regional performance summaries
- Practical experience with contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-enabled procurement or planning)
Nice to have
- Multi-site leadership experience in premium hospitality, luxury retail, private K–12 education, or healthcare systems serving high-expectation clientele
- Experience building or overhauling a regional operating framework that previously depended on individual heroics instead of documented standards
- History of terminating underperforming vendor contracts and developing a reliable local vendor network
- Background overseeing capital improvement initiatives (HVAC, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing spaces
- Familiarity working in an AI-driven operational setting where automated playbooks, dashboards, and predictive tools handle repetitive tasks so personnel can focus on decision-making
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