VP of Field Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You visit a campus and immediately notice what's wrong — the ceiling tile that's come loose but hasn't been reported, the HVAC unit that's been making noise for days, the landscaping contractor who completed only half the work but submitted a full invoice. You don't wait for complaints to arrive. You resolve issues before they're noticed.
That awareness defines this position. 2 Hour Learning runs premium K–12 facilities where families expect an environment that is secure, reliable, and always ready for tours — every single day, not only when events are scheduled. You'll maintain that standard throughout the Northeast: based primarily at the Manhattan campus, with consistent travel to facilities in CT, MA, and PA. Your work determines whether a campus maintains a premium standard or slowly deteriorates between leadership visits.
Year one focuses heavily on establishing standards and cleaning up vendor relationships — defining what "ready" means in practice, building the audit rhythm, removing underperforming vendors, and bringing Campus Coordinators and Site Specialists into a repeatable operational cadence. As the region expands and your framework matures, the role evolves into ongoing regional leadership: you become the operator the organization turns to when launching a new campus, responding to emergencies, or revising a standard.
This is a field position. If you prefer to manage remotely through dashboards, this isn't the right fit. If you want direct accountability for ensuring 25+ campuses maintain a premium standard every day — and the authority to deliver on that — continue reading.
What you will be doing
- Executing regular on-site audits at Northeast campuses using documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and converting audit findings into confirmed corrective actions
- Managing facilities issues and emergencies, coordinating with vendors, and closing tickets only once problems are confirmed resolved (urgent within 24 hours, routine within 1 week)
- Overseeing local vendor performance relative to SLAs, removing vendors who consistently underperform, renegotiating contracts, and conducting direct accountability discussions on quality and cost
- Establishing a weekly operating cadence with Campus Coordinators and Site Specialists to ensure each campus follows consistent routines rather than relying on individual heroics
- Overseeing major campus upgrades (HVAC replacements, interior updates, landscaping, AV/networking installations) on time and within budget, with minimal impact on students
- Documenting global standards and AI-supported procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing) to ensure consistent campus openings and operations
- Delivering concise weekly written reports on regional quality, vendor performance, escalations, and CapEx variance
What you will NOT be doing
- Managing remotely via dashboard — this position demands regular physical presence at Manhattan and 20–40% travel to regional facilities (CT, MA, PA)
- Leading new campus design from the ground up or owning construction project delivery — capital expansion is managed by a separate team
- Creating enterprise-wide procurement strategy disconnected from field realities — your standards emerge from direct site observation
- Working within clean reporting structures with formal authority over everyone whose output you depend on — you'll create accountability through clarity, written documentation, and refusing to accept imprecise vendor commitments
- Treating "tour-ready only during leadership visits" as acceptable — recurring problems are root-caused, not simply re-ticketed
- Operating in reactive firefighting mode by default — the audit cadence and predictive maintenance tools are designed to identify failures before they generate complaints
Key responsibilities
Maintain every campus in the Northeast region as safe, premium, and tour-ready every day.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years leading multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost, and SLA performance across multiple sites
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor follow-up, weekly regional quality summaries
- Demonstrated use of contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)
Nice to have
- Multi-site operations leadership experience in premium hospitality, luxury retail, private K–12, or healthcare organizations serving high-expectation clients
- Experience building or rehabilitating a regional operations framework where the previous model depended on individual heroics instead of documented standards
- History of removing underperforming vendors and rebuilding a reliable local vendor network
- Experience managing capital improvement projects (HVAC, AV/networking, landscaping, interior refreshes) in occupied, customer-facing facilities
- Background operating in an AI-first environment where playbooks, dashboards, and predictive tools handle routine tasks so personnel focus on decision-making
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