Director of Campus Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You can walk into a building and immediately notice what's wrong — the ceiling tile that's come loose and hasn't been reported, the HVAC unit that's been making noise for days, the landscaping contractor who completed only half the work but submitted a full invoice. You don't wait for complaints to surface. You fix problems before anyone realizes they existed.
That ability defines this position. 2 Hour Learning runs high-quality K–12 campuses where parents invest in an environment that is safe, reliable, and ready for tours every single day — not only when events are scheduled. You will be accountable for upholding that standard throughout the Northeast: Manhattan serves as your home base, with frequent visits to facilities in CT, MA, and PA. Your efforts determine whether a campus consistently feels premium or gradually declines between leadership check-ins.
Year one focuses heavily on establishing standards and cleaning up vendor relationships — defining what "campus-ready" means, building the inspection schedule, removing underperforming contractors, and training Campus Coordinators and Site Specialists to follow a repeatable operational cadence. As the region expands and your systems mature, the role evolves into ongoing regional oversight: you become the go-to operator when a new site launches, a crisis emerges, or a standard requires revision.
This is a hands-on, field-based role. If you prefer managing through reports and dashboards, this isn't the right fit. If you want full ownership over whether 25+ campuses maintain premium standards daily — with the authority to enforce those standards — continue reading.
What you will be doing
- Performing regular on-site inspections at Northeast campuses using documented standards for cleanliness, HVAC systems, safety protocols, security measures, signage, landscaping, furniture condition, and tour-readiness — then ensuring corrective actions are completed and verified
- Managing facilities emergencies and routine issues by coordinating vendors and closing work orders only after confirming repairs are complete (urgent items within 24 hours, standard requests within 1 week)
- Overseeing local vendor compliance with service-level agreements, terminating contracts with consistently underperforming providers, renegotiating scopes of work, and conducting direct accountability discussions regarding quality and pricing
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure all campuses follow standardized procedures rather than relying on individual effort
- Overseeing significant campus improvement projects (HVAC system replacements, interior updates, landscaping improvements, AV/network infrastructure) while maintaining schedules, budgets, and minimal student disruption
- Documenting organizational standards and AI-powered procurement protocols (utilizing ticketing platforms, IoT/predictive maintenance systems, and centralized purchasing) to ensure consistent campus launch and operation
- Delivering clear weekly written updates on regional facility quality, vendor performance metrics, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely from a desk — this position demands consistent physical presence at the Manhattan location and 20–40% travel time to regional campuses (CT, MA, PA)
- Leading new campus design or managing ground-up construction projects — capital expansion responsibilities belong to a separate team
- Developing company-wide procurement policies without field-based input — your standards emerge from direct site observation
- Working within established reporting structures with direct authority over everyone whose performance affects your outcomes — you will create accountability through documentation, written communication, and rejection of ambiguous vendor commitments
- Tolerating a "tour-ready only for executive visits" mentality — persistent problems receive root-cause analysis, not repeated work orders
- Operating in constant crisis mode — the inspection schedule and predictive maintenance tools exist to identify issues before they generate complaints
Key responsibilities
Maintain every campus in the Northeast region as safe, premium, and tour-ready on a daily basis.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% travel to regional sites
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years of experience managing multi-site facilities, regional operations, hospitality management, retail operations, or educational facility operations
- Documented success holding vendor-managed services accountable for quality standards, cost control, and SLA performance across multiple sites
- Hands-on experience addressing urgent facilities problems (safety hazards, HVAC failures, security issues, cleanliness concerns) with measurable effects on customer experience
- Consistent written operational practices: issue tracking, escalation documentation, vendor communications, weekly regional performance reports
- Verified use of contemporary operations technology (ticketing platforms, IoT/predictive maintenance tools, AI-supported procurement or planning systems)
Nice to have
- Regional operations leadership experience in premium hospitality, high-end retail, private K–12 education, or healthcare organizations serving demanding clientele
- Background creating or overhauling a regional operations framework that previously depended on individual heroics instead of documented standards
- History of terminating underperforming vendor relationships and developing a reliable local contractor network
- Experience directing capital improvement initiatives (HVAC, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing facilities
- Familiarity with AI-driven operational environments where automated playbooks, dashboards, and predictive tools handle routine tasks so staff can concentrate on decision-making
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