Description
LOCATION NOTE: This position requires on-site presence at one of our campus locations.
Many schools distance operations from daily activity through layers of bureaucracy and closed-door meetings. Alpha takes a different approach. This role places you at the center of campus life: welcoming families at the door, resolving technology problems, managing smooth transitions during arrival and departure, reassuring concerned parents, liaising with vendors, and ensuring the facility reflects Alpha's standards for safety, professionalism, and excellence.
We need someone who combines warmth with decisiveness, structure with flexibility, and confidence with hands-on accountability. You will manage nearly everything beyond classroom instruction: family communication, attendance systems, campus security, facility maintenance, meal coordination, technology support, event execution, and the urgent issues that escalate when left unaddressed.
You will not be supported by a large on-site operations staff. You will work with documented procedures, remote technical resources, and established protocols, but must demonstrate quick learning, sound judgment, and independent problem-solving under pressure. In return, you will become the reliable presence families depend on, the operational partner Guides trust, and the accessible adult students turn to when help is needed.
If you are seeking a high-visibility school operations position where communication, judgment, service excellence, and ownership define success, submit your application today.
What you will be doing
- Serve as the primary point of contact for families, students, staff, and campus visitors, delivering clear, composed, and responsive communication.
- Oversee all aspects of daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch services, facility upkeep, event management, and maintenance follow-through.
- Address campus safety and student welfare matters, including building access, emergency drills, health-related incidents, required documentation, and timely parent notifications.
- Support student technology and basic campus IT needs, including device configuration, user account assistance, technical troubleshooting, backup coordination, repair management, and escalation to remote support teams.
- Cultivate trust with Guides, external vendors, and families by prioritizing responsiveness while upholding organizational standards.
What you will NOT be doing
- Operating from behind closed doors while others manage the frontline family and student experience.
- Delivering classroom instruction, mentoring Guides, or developing academic curriculum.
- Deferring every decision to a supervisor before taking action.
- Bogging down urgent campus needs with excessive meetings when immediate resolution is required.
- Delegating facilities, devices, vendor coordination, or meal services as outside your scope.
Key responsibilities
Deliver a secure, efficient, and welcoming campus environment that consistently builds confidence among students, families, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Carrollton, TX; Fort Worth, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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