Description
LOCATION NOTE: This is an in-person role located at one of our campuses.
Many schools distance operations from the daily reality of students and families—behind offices, meetings, and approval chains. Alpha takes a different approach. In this role, you are present throughout the day: welcoming families, resolving device problems, ensuring smooth arrivals and departures, reassuring concerned parents, managing vendor coordination, and maintaining a campus that feels secure, professional, and distinctly Alpha.
This position requires someone who can balance warmth with firmness, stay organized without becoming process-dependent, and demonstrate confidence without distancing themselves from hands-on work. You will manage nearly all non-instructional operations: communication with parents, attendance logistics, campus security, facility management, meal coordination, technology devices, event execution, and the minor issues that escalate quickly without prompt attention.
You will not be surrounded by a large on-site operations team. You will receive runbooks, remote assistance, and defined standards, but success depends on your ability to learn quickly, leverage available resources, and exercise sound judgment in real time. The long-term benefit is becoming the reliable adult families count on, guides depend on, and students feel comfortable approaching when something needs attention.
If you are seeking a visible school operations position where service quality, sound judgment, clear communication, and accountability are tested daily, apply now.
What you will be doing
- Serve as the primary trusted contact for parents, students, staff, and visitors, delivering clear, composed, and prompt communication.
- Oversee daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, meal logistics, campus presentation, event management, and facilities maintenance follow-through.
- Address safety and student well-being matters, including access management, emergency drills, health-related incidents, documentation protocols, and timely parent communication.
- Oversee student devices and essential campus technology, including device configuration, account assistance, issue troubleshooting, data backups, repair coordination, and escalation to remote technical support teams.
- Cultivate trust with Guides, vendors, and families by leading with helpfulness while upholding organizational standards.
What you will NOT be doing
- Working behind closed doors while others manage the parent and student-facing experience.
- Leading classes, mentoring Guides, or developing curriculum content.
- Deferring every problem to a supervisor before taking action.
- Routing operational decisions through multiple meetings when the campus requires immediate resolution.
- Viewing facilities, devices, vendor relationships, or meal services as outside your scope.
Key responsibilities
Deliver a safe, seamless, and welcoming campus environment that consistently earns the trust of students, parents, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Piedmont, CA; Palo Alto, CA; Fort Worth, TX; Keller, TX; Carrolton, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
You will be working for
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