Director of Parent Experience

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

• Take full ownership of the parent relationship across every stage—from initial outreach through enrollment, ongoing retention, and long-term advocacy—so that faculty remain focused on students and families always know who to turn to
• Be the first to detect when something isn't right, and address it with the discretion and sound judgment that preserves trust—including the more difficult decision of recognizing when a family isn't aligned with Alpha's model
• Maintain consistent presence where families gather: morning drop-off, afternoon pick-up, evening programming, and the spontaneous moments that often carry the most weight
• Foster a community that both domestic and international families feel invested in protecting—and where referrals flow naturally from the strength of the experience itself
• Communicate Alpha's narrative persuasively—in private conversations, at community events, and in the settings filled with skeptical New Yorkers where the school's standing is truly established

• Operating from behind a desk—your visibility and engagement within the community define this role
• Adhering to standard 9–5 schedules—early starts, late afternoons, and evening commitments are integral to the position, not occasional additions
• Escalating challenging parent discussions to faculty or school leadership—these conversations are yours to own, entirely
• Relying on administrative infrastructure, pre-built systems, or a complete team—you'll function with significant independence and create the structures you require
• Managing family relationships as transactional accounts—this role depends on authentic relationship-building, not procedural execution

Serve as the central, trusted relationship for every family at Alpha's Lower Manhattan campus. Earn and maintain their confidence through challenging moments, build a community where belonging is deeply felt, and establish the environment in which satisfied families become active advocates within the networks that influence New York's private school decisions.

• 5+ years successfully building and maintaining trust with high-net-worth or ultra-high-net-worth families in a relationship-intensive, high-touch capacity
• Demonstrated success guiding discerning clients through consequential decisions—with measurable results you can discuss: conversion rates, retention figures, referral volume
• The discretion and steady composure required to manage delicate, confidential matters without creating friction
• Innate cross-cultural fluency—equally at ease with a diplomatic family encountering American education for the first time and a well-established New York family deeply familiar with the landscape
• Located in New York, available for full-time on-site engagement, and prepared for non-traditional hours
• Authorized to work in the United States without requiring visa sponsorship

• Professional experience that New York's most discerning families immediately respect—such as private school admissions, luxury hospitality, an exclusive membership organization with established credibility in this city, or major donor relations and development at a respected institution
• Direct familiarity with independent or alternative education models, either personally or professionally
• Pre-existing connections within New York City's private school parent communities
• Background working with internationally mobile, diplomatic, or globally connected households
• A personal network that extends across the residential buildings, private clubs, and institutions where Alpha families make decisions and build relationships