Director of Parent Experience

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Manage the complete parent journey—from initial contact through enrollment, ongoing retention, and sustained advocacy—ensuring faculty remain student-focused while families always have a reliable point of contact
• Detect early signals when something is amiss, and address it with the discretion and sound judgment that preserves trust—including the more difficult call of recognizing when a family doesn't align with the school
• Maintain visibility where families gather: morning drop-off, afternoon pick-up, evening gatherings, and the impromptu exchanges that carry the most weight
• Create a community both domestic and international families feel invested in protecting—where referrals emerge organically because the experience justifies them
• Articulate Alpha's narrative persuasively—in individual discussions, during events, and in rooms filled with discerning New Yorkers where the school's standing is truly established

• Operating from behind a desk—your visible presence within the community defines this role
• Maintaining standard 9–5 schedules—early mornings, late afternoons, and evening programming are integral, not occasional
• Escalating challenging parent discussions to faculty or administration—you handle these entirely
• Relying on administrative infrastructure, established workflows, or a complete support staff—you function with significant independence and construct what's necessary
• Approaching family relationships as transactional accounts—this position rewards authentic engagement, not procedural adherence

Serve as the central trusted relationship for every family at Alpha's Lower Manhattan campus. Maintain their confidence during challenging moments, foster a community where belonging is genuinely felt, and establish the environment in which satisfied families become active advocates within the networks that influence New York's private school ecosystem.

• 5+ years building and sustaining trust with high-net-worth or ultra-high-net-worth families in a deeply relational, high-touch capacity
• Demonstrated success guiding discerning clients through consequential decisions—with measurable results you can discuss: conversion rates, retention figures, referral generation
• The discretion and steady composure required to manage sensitive, private matters without creating friction
• Innate cross-cultural fluency—equally at ease with a diplomatic family experiencing American schools for the first time and an established New York family deeply familiar with this landscape
• Located in New York, available for full-time on-site presence, and adaptable to variable hours
• Authorized to work in the United States without requiring sponsorship

• A professional background New York's most discerning families immediately respect—private school admissions, luxury hospitality, a prestigious membership organization with recognized standing in this city, or major development and fundraising at an institution they already value
• Direct or professional exposure to independent or alternative education models
• Established connections within New York City's private school parent communities
• Experience working with internationally mobile, diplomatic, or globally connected family structures
• A personal network extending through the residences, clubs, and institutions where Alpha's families live and make educational decisions