Description
You are the individual families recall when making enrollment decisions. From initial inquiry through final commitment, you define how Alpha feels, communicates, and fulfills its commitments. This position is designed for someone who understands that speed, precision, and genuine care are not competing values—they are baseline expectations.
Alpha is transforming the concept of schooling. Our campuses integrate academic excellence, technology-driven instruction, and a coherent philosophy that honors both learners and their families. Admissions is the juncture where philosophy becomes practice. Families approach us with curiosity, doubt, and hope. Your responsibility is to turn ambiguity into conviction.
In this position, you own the admissions journey after interest has been shown. You will address family questions promptly and with professionalism, organize campus visits and shadow experiences, keep applicant data impeccable, and facilitate meaningful discussions that clarify Alpha's model and help parents determine fit for their child. This is not a support function. You are client-facing, meticulous, and responsible for how families perceive Alpha.
This is a high-tempo, campus-based role suited to someone who thrives on managing competing demands without sacrificing accuracy or empathy. If you value flawless execution, clear communication, and building experiences that feel effortless to those receiving them, this role provides genuine ownership and influence.
What you will be doing
- Addressing prospective family questions within 24 hours with communication that is clear, inviting, and consistent with Alpha's voice
- Organizing and delivering admissions events, campus tours, and shadow day experiences for students
- Ensuring applicant records remain accurate and current across all admissions platforms and CRM systems
- Conducting meetings with families to clarify Alpha's educational model, respond to inquiries, and capture their input
- Partnering closely with campus staff and admissions colleagues to ensure every family progresses smoothly
What you will NOT be doing
- Rendering final admissions or enrollment verdicts
- Delivering classroom instruction or participating in daily teaching activities
- Relying on aggressive sales methods or inflexible messaging
- Operating in a setting where expectations, standards, or direction are ambiguous
Key responsibilities
Create a trust-centered, conversion-focused admissions experience that transitions families from initial outreach to assured enrollment.
Candidate requirements
- Bachelor's degree preferred but not required
- At least 2 years of experience in admissions, customer service, or a family-facing operations role
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Fluent in both English and Spanish (verbal and written)
- Strong organizational skills and consistent attention to detail
- Availability to work on-campus in Miami, FL, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or parent-facing programs
- Comfort operating in fast-changing, tech-enabled environments
You will be working for
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