Description
- On-site Miami · W2 · $100K/yr
You will be the person families recall when making their enrollment decision. You influence how Alpha is perceived, communicated, and experienced from initial contact through final commitment. This position is designed for someone who understands that responsiveness, precision, and empathy are not competing priorities—they define excellence.
Alpha is reimagining the structure of education. Our campuses integrate rigorous academics, technology-driven instruction, and a mission that honors both learners and their families. Admissions is where that mission becomes tangible. Families arrive with curiosity, doubt, and optimism. Your responsibility is to transform hesitation into conviction.
In this position, you own the admissions journey after a family expresses interest. You will handle family questions promptly and with professionalism, organize campus tours and shadow experiences, keep applicant data accurate and current, and facilitate meaningful discussions that help parents evaluate whether Alpha aligns with their child's needs. This is not an administrative support role. You are client-facing, process-oriented, and responsible for the quality of every family's interaction with Alpha.
This is a high-tempo, campus-based position suited to someone who thrives managing competing demands while maintaining both accuracy and genuine connection. If you value operational excellence, effective communication, and delivering experiences that feel effortless to others, this role provides meaningful responsibility and influence.
What you will be doing
- Replying to inquiries from prospective families within 24 hours with communication that is clear, inviting, and consistent with Alpha's values
- Organizing and delivering admissions programming, including campus visits, tours, and student shadow experiences
- Ensuring applicant data is current, complete, and accurate across all admissions platforms and CRM systems
- Conducting family meetings to present Alpha's educational model, respond to questions, and capture insights
- Collaborating with campus staff and admissions leadership to ensure seamless progress for each prospective family
What you will NOT be doing
- Making ultimate admissions or enrollment determinations
- Delivering classroom instruction or participating in daily teaching activities
- Relying on aggressive sales techniques or inflexible scripts
- Operating in a setting where expectations, priorities, or quality standards are ambiguous
Key responsibilities
Create a trusted, effective admissions process that supports families from initial inquiry through confident enrollment commitment.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Fluent in both English and Spanish (verbal and written)
- Strong organizational skills and consistent attention to detail
- Availability to work on-campus in Miami, FL, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or parent-facing programs
- Comfort operating in fast-changing, tech-enabled environments
You will be working for
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